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About the Role
We are seeking an experienced Client Change Team Leader to oversee the delivery of a diverse portfolio of projects and events within the pensions industry. This role involves managing a team, driving operational excellence, and ensuring exceptional client outcomes.
Responsibilities
- Manage and oversee the day-to-day operations of a portfolio of projects and events, including scoping, costing, and resourcing requests.
- Perform and verify manual and automated pension calculations for key events such as retirements, deaths, and pension increases.
- Interpret and run system reports, conduct data mining, and locate critical information within member files and reports.
- Leverage in-depth knowledge of pension regulations to ensure compliance with GMP/GMPE, disclosure requirements, and other regulatory obligations.
- Review scheme booklets, trust deeds, benefit specifications, and actuarial instructions to complete tasks accurately.
- Take ownership of project delivery, ensuring deadlines are met and quality standards are upheld.
- Drive process improvement initiatives and support senior staff in their implementation.
- Provide feedback on team performance and support their development through coaching and mentoring.
- Deputise for the Senior Operations Manager when required and attend trustee and client meetings.
Requirements
- A seasoned third party administration occupational pension schemes expert, with a detailed understanding of either DB or Hybrid Pension Schemes.
- Already established at either team leader or a principal now looking to progress to a Team Leader position.
- Proven people management experience, from trainees to senior associates.
- Proficiency in Microsoft Office, particularly Excel (v-lookups, formulas, pivot tables) and Word (mail merge).
- Strong analytical and problem-solving skills, with the ability to explain complex calculations in simple terms.
- Excellent communication and prioritisation skills, with the ability to manage multiple workloads and meet deadlines.
- A collaborative approach to building relationships with stakeholders and supporting teams.
- A commitment to continuous improvement and a proactive attitude towards process enhancements.
- Eligibility to work in the UK.
Skills
- Pension calculations
- System report interpretation
- Data mining
- Pension regulations (GMP/GMPE)
- Scheme booklet review
- Trust deed review
- Benefit specification review
- Actuarial instruction review
- Process improvement
- Coaching
- Mentoring
- Microsoft Office
- Excel (v-lookups, formulas, pivot tables)
- Word (mail merge)
- Analytical skills
- Problem-solving skills
- Communication skills
- Prioritisation skills
Location
- UK
Work Type
- Full-time
- Remote
Experience Level
- Team Leader
- Principal
Salary/Compensations
- Competitive compensation
Benefits
- Comprehensive benefits programs designed to support your well-being
- Career development opportunities and ongoing learning
- A collaborative, people-first culture with accessible leadership
- The opportunity to do meaningful work with global reach and local impact
About the Company
- At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive.
- We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow.
- At Gallagher Benefit Services, we’re committed to creating a supportive and inclusive workplace where you can thrive.
- At Gallagher, we are dedicated to building an inclusive and authentic workplace.
Equal Opportunity
- Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)