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About the Role
As a Reception Apprentice at London Hilton on Park Lane, you will ensure a seamless check-in and check-out process while delivering memorable experiences that make every guest's stay exceptional.
Responsibilities
- Day shift role requiring flexibility for early starts.
- Greet guests upon arrival and complete the check-in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance.
- Process guest departures by verifying charges, handling payments, issuing receipts, and using the point-of-sale system accurately.
- Demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries.
- Use up-selling techniques to recommend hotel amenities and maximize room and service revenue.
- Respond to guest requests, resolve concerns with care and urgency, and effectively manage messages and communications.
- Complete all aspects of a NVQ L2 in Customer service with a training provider, lasting up to 18 months.
Requirements
- Must meet funding eligibility criteria, including standards regarding previous qualifications and residency requirements.
- A passion for spreading the light and warmth of Hospitality.
- Acting with Integrity and always doing the right thing.
- Inspiring others through Leadership.
- A belief that Teamwork drives the best outcomes.
- A sense of Ownership and accountability.
- A focus on the Now, bringing urgency and discipline to every moment.
Skills
- Customer service
Location
- London
Work Type
- Day shift
Experience Level
- Apprentice
Education Level
- NVQ L2 in Customer service
Salary/Compensations
- £13.95 per hour
Benefits
- Competitive pay
- Incredible travel perks – Enjoy discounted hotel stays through our Go Hilton travel programme, with room rates as low as $40 USD per night at participating hotels worldwide.
- Food and beverage discounts – Receive 50% off food and beverage at participating outlets.
- Free meals on duty
- Generous holiday allowance – Enjoy 28 days' holiday including bank holidays, increasing with service.
- Own a piece of Hilton – Through our Employee Stock Purchase Programme (ESPP), eligible Team Members can invest in Hilton shares at a 15% discount.
- Pension scheme
- High street discounts – Access a range of exclusive savings through Perks at Work.
- Mental health resources – Through our Care for All hub, Team Members have access to wellbeing resources, alongside free counselling and support through our Employee Assistance Programme (EAP).
- Crisis Concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for practical support and emotional care.
- Career development opportunities – Grow with Hilton through learning and development programmes designed to support your personal and professional growth.
- Paid parental leave
- Personalized caregiving support
About the Company
- Hilton is a global leader in hospitality, committed to delivering exceptional experiences for guests and building an exceptional workplace for Team Members.
- Award-winning culture recognized on the World’s Best Workplaces list by Great Place to Work and Fortune.
- Founded on the vision to fill the earth with the light and warmth of hospitality.
- Setting new standards for the future of travel with world-class brands.