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About the Role
This is a hands-on leadership role where you will be the technical expert for the install team, ensuring thorough understanding of every job, equipment, and installer's strengths. We expect you to be curious, prepared, and a leader who thoroughly understands products to effectively manage technicians.
Responsibilities
- Review job details with sales team and understand the full scope before scheduling.
- Learn equipment specifications, required tools, and potential obstacles for each installation.
- Ensure correct materials are ordered, staged, and inspected for damage.
- Set daily expectations with install crews, reviewing proposals, materials, and tools.
- Provide hands-on field support and in-the-moment training to installation crews.
- Lead regular technical training sessions covering plumbing, heating, cooling, and electrical.
- Conduct regular 1:1 meetings with installers to set expectations, provide feedback, and ensure accountability.
- Monitor job progress, perform site inspections, and complete quality control checklists.
- Manage callbacks.
- Track job costing (labor, materials, sold vs. actual hours) and report results.
- Utilize ServiceTitan for reports and job information.
- Ensure jobs are completed on time and within budget.
- Oversee truck maintenance and repairs.
- Collaborate with the Parts Manager to manage technician truck inventory.
- Coordinate with sales and coordination teams to prepare jobs and resolve issues.
- Communicate professionally with customers, crews, and leadership.
- Maintain high standards for safety, code compliance, and customer satisfaction.
Requirements
- Proven leadership and hands-on field experience in residential HVAC service and install (approx. 7-10 years).
- Expertise in boilers.
- Experience leading a crew as a lead installer, foreman, or supervisor.
- Comfortable working with numbers and field service software.
- Strong organizational skills.
- Ability to manage labor, materials, and schedules.
- Excellent communication and coaching skills.
- A proactive mindset focused on preparation and follow-through.
- Commitment to maintaining a clean, safe, and efficient work environment.
Skills
- HVAC service and installation
- Boiler expertise
- Plumbing installations
- Electrical installations
- Crew leadership
- Field service software
- ServiceTitan
- Organizational skills
- Labor management
- Material management
- Schedule management
- Communication skills
- Coaching skills
- Problem-solving
Location
- Suffolk County
- Nassau County
Work Type
- Full-time
- Hands-on
Experience Level
- 7-10 years in residential HVAC service and install
- Leadership experience
Salary/Compensations
- $85-120K/year + bonus
Benefits
- Competitive compensation
- Bonus earnings
- Full healthcare benefits
- 401(K) retirement plan with up to 3% company match
- PTO
- Sick/personal days
- Holiday pay
- Company-provided iPhone
- Company-provided iPad
- Integrated software tools
- Company vehicle
- Ongoing leadership training
- ServiceTitan training
About the Company
- NH Ross is a family-owned and operated business founded in 1971.
- Specializes in residential Heating, Cooling, Plumbing, Gas Conversions, and Electrical services.
- Focuses on quality and customer satisfaction.
- Trusted partner for home comfort and safety in Suffolk and Nassau Counties.