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About the Role

Manages the security services and related operations for an assigned account, focusing on client service, problem resolution, operational effectiveness, and staff management. This role may involve a rank as defined by client contract and does not typically include performing Security Officer duties except on a limited, relief, or emergency basis.

Responsibilities

Serves as a key point of client contact to ensure high-quality customer service.
Meets regularly with client representatives to provide status updates and address issues.
Assists line management in contract negotiation and provides support during client start-up.
Reviews and updates post orders.
Oversees recruitment, selection, orientation, training, development, and retention of staff.
Coaches employees and carries out disciplinary actions as necessary.
Assists in the development and administration of the budget for the assigned account.
Maintains a positive, professional environment in compliance with applicable laws and policies.
Authorizes appropriate expenditures for equipment, supplies, and vehicles.
Ensures proper maintenance of vehicles and administers driver training.
Maintains an adequate inventory of uniforms, radios, and other supplies and equipment.
Submits payroll records and other associate and business information.
Prepares and coordinates staffing schedules to meet client requirements and control labor costs.
Reviews Security Officer site reports to verify compliance with post orders and client directives.
Inspects all posts to evaluate security staff performance.
Provides input to company initiatives and assists in resolving legal, financial, human resources, and administrative issues.
Performs other similar and related duties as required for the assigned account.

Requirements

Must be at least 18 years of age.
Must have a reliable means of communication (pager or phone).
Must have a reliable means of transportation (public or private).
Must have the legal right to work in the United States.
Must be able to speak, read, and write English.
Must be willing to participate in the Company’s pre-employment screening process, including drug screen and background investigation.
Must be able to meet and continue to meet any applicable state, county and municipal licensing requirements for Security Officers, if required for assigned accounts.
Must be able to meet and continue to meet requirements for specific skills, certifications or authorizations specified for the assigned accounts.
Must undergo and meet company standards for background and reference checks, controlled substance testing, and behavioral selection survey.
May require regular use of vehicle and frequent travel in the performance of duties.
Responding on an on-call basis to emergencies and incidents at all hours.

Skills

Knowledge of security operations and procedures.
Knowledge of supervisory practices and procedures.
Skill in staff supervision, including assigning work and providing training and discipline.
Ability to provide positive direction and motivate performance.
Understanding of a variety of security and safety devices and controls.
Ability to track and maintain schedule assignments.
Ability to maintain professional composure when dealing with unusual circumstances.
Knowledge of business operations management and human resources administration.
Use of personal computer and spreadsheet software.
Ability to synthesize business/financial data and develop recommendations.
Planning, organizing and leadership skills.
Oral and written communications skills.
Strong customer service and service delivery orientation.
Ability to interact effectively at various social levels and across diverse cultures.
Ability to be an effective leader and member of project teams.
Ability to take initiative and achieve results.
Ability to carry out multiple assignments concurrently.
Ability to adapt to changes in the external environment and organization.
Ability to handle multiple tasks concurrently.
Handling and being exposed to sensitive and confidential information.
Regular talking and hearing.
Conducting oral presentations and group meetings.
Directing, motivating, training, coaching, and disciplining staff in a positive manner.
Reading and analyzing reports and financial data, including related computer usage.
Close vision, distance vision, and ability to adjust focus.

Location

AUSTIN TX

Work Type

Full-time

Experience Level

3 years of responsible experience in the security industry and/or business management

Education Level

Associate’s Degree
High School Diploma or GED

About the Company

Securitas USA employees come from all walks of life, bringing a variety of skills, experiences, and perspectives. United by a shared purpose, we help make the world a safer place. We provide security services to meet the unique needs of our clients to help safeguard their people and assets.
At Securitas USA, our core values are the foundation of everything we do. Represented by the three red dots in our logo, Integrity, Vigilance, and Helpfulness guide how we serve our clients, support our colleagues, and engage with our communities.
Integrity: We act with honesty, accountability, and professionalism in everything we do, and we foster a culture where transparency, respect, and ethical behavior are expected.
Vigilance: We stay alert, aware, and attentive to our surroundings. Through observing and reporting, our employees help identify potential risks and respond to situations that may impact safety and security.
Helpfulness: We are approachable and service-oriented, whether assisting a client, colleague, or member of the community.

Equal Opportunity

Securitas USA is committed to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, pregnancy, genetic information, disability, status as a protected veteran, or any other applicable legally protected characteristic.
Reasonable Accommodation: Securitas USA is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Securitas USA will take steps to assure the people with disabilities are provided with reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact PrivacyRequests@securitasinc.com.