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About the Role
Guides guests to the appropriate table, interacts with guests and team members in a polite and hospitable manner, and anticipates guest needs.
Responsibilities
- Maintains the general cleanliness and orderliness of the entrance area
- Complies with Department of Health and company sanitation standards
- Actively takes and processes reservations for guests
- Assists with incoming calls and answering questions from guests
- Responsible for checking guests’ coats and other belongings (where applicable)
- Assists with setting up front desk area, performs side-work and other opening/closing procedures
- Ensures that all appropriate menus are printed and ready for service
- Responsible for making sure all menu books are organized with current menus
- Collects menus throughout the venue during shift
- Completes opening duties as assigned or directed
- Completes closing duties as assigned or directed
- Reports all breakage, and damage of equipment or furniture immediately to management
- Attends and participates in daily pre-service meetings
- Participates in any training sessions or departmental meetings
- Learns by listening, observing other team members, and sharing knowledge while leading by example
- Portrays a positive and professional attitude
- Demonstrates knowledge of Tao Group Hospitality, its partners, and supporting hotel environments
- Works as part of a team and provides help and support to all fellow team members
- Assist and/or complete additional tasks as assigned
Requirements
- Previous hospitality experience
- Previous host person experience
- Experience in a high-volume restaurant/nightclub/lounge
- Ability to write, read, and verbally communicate
- Must have good positive energy throughout the day
- Must be able to print legibly for Team Members, management, and guests to read
- Must be able to stand for extended periods of time
- Must be able to move quickly
- Must be able to push and lift up to 75 lbs. with or without assistance
- May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required
- Maintain a professional, neat, and well-groomed appearance adhering to Company standards
- Must be effective as part of a team; ability to interact with internal and external customers, managers, and co-workers in a professional, courteous manner
- Ability to maintain confidentiality
- Ability to handle a fast-paced, busy, and somewhat stressful environment
Skills
- Positive energy
- Legible printing
- Standing for extended periods
- Quick movement
- Pushing and lifting up to 75 lbs.
- Teamwork
- Professional communication
- Confidentiality
- Handling fast-paced environments
Work Type
- Full-time
Education Level
- Tao Group Hospitality in-venue host person training
Benefits
- Medical, Dental, and Vision Coverage
- 401(k) Retirement Program with Employer Match
- Life and Disability Insurance Plans
- Ancillary Insurance Plans
- Employee Assistance Program
- Fertility & Family Forming Support and Resources
- Pet Insurance
- TAO Marketplace
- Employee Discounts
- Time off
About the Company
- Tao Group Hospitality offers competitive benefits for all full-time team members.