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About the Role
On Time Trucking, Inc. is seeking a motivated and detail-oriented Entry-Level Dispatcher to join our operations team. This role is crucial in ensuring the efficient and timely coordination of LTL shipments, supporting drivers, and maintaining strong communication with internal teams and customers. The ideal candidate will have excellent knowledge of local routes, particularly in Long Island and the five boroughs of NYC. The ability to optimize routes for efficiency and timely deliveries is a plus.
Responsibilities
- Track daily LTL deliveries and pickups across NYC and Long Island, ensuring optimal timing, cost, and efficiency.
- Manage multiple driver schedules while adhering to customer time windows and delivery requirements.
- Adjust routes in real-time in response to traffic, delays, weather, or last-minute changes to routes.
- Work closely with dispatchers, drivers, and warehouse staff to ensure smooth load-outs and timely communication.
- Leverage local knowledge of NYC's five boroughs and Long Island (including bridge/tunnel constraints, residential and commercial zones).
- Utilize routing and dispatch systems (TMS, ELDs, GPS software) to create and monitor routes.
- Maintain accurate records of routes, mileage, delivery/pickup times, and any delays or issues.
- Provide proactive updates to customers and internal stakeholders.
- Ensure routing complies with DOT regulations, Hours of Service, and company policies.
- Analyze route performance data and make continuous improvements to efficiency and cost control.
- Collaborate with the safety and operations teams to maintain high standards of performance and compliance.
- Contribute to strategic planning for peak periods, holidays, and seasonal demand shifts.
- Other duties as assigned.
Requirements
- Adherence to all OTT Safety, Quality, ISO and HR policies and standards
Skills
- Strong communication skills
- Organizational skills
- Multitasking skills
- In-depth knowledge of Long Island and the five boroughs of NYC
- Basic knowledge of LTL transportation
- Basic knowledge of DOT regulations
- Proficiency in Microsoft Office
- Proficiency in Excel
- Dispatch management systems experience
- Experience in creating delivery routes
- Excellent problem-solving abilities
- Attention to detail
- Customer focused
- Quality focused
- Excellent time management
- Great soft skills
- High Sense of accuracy
- Assertive; being able to meet high volume demand
- Able to collaborate with all parties necessary to achieve goals
- Flexibility to adapt to changing priorities and unexpected setbacks
- Understanding of LEAN principles
- Understanding of 6S principles
- Willingness to work a flexible schedule
Location
- Long Island
- Five boroughs of NYC
Work Type
- Full-time
Experience Level
- Entry-Level
Education Level
- High school diploma or equivalent
- Post-secondary education in logistics or transportation is a plus
About the Company
- On Time Trucking, Inc. is seeking a motivated and detail-oriented Entry-Level Dispatcher to join our operations team.