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About the Role
The Senior Exhibitions Lead (SEL) is a highly adaptable, cross-trained team member who supports daily operations, enhances the guest experience, and serves as a key bridge between the onsite team and leadership. This role is responsible for opening and closing the venue and stepping into Manager on Duty (MOD) responsibilities as needed, helping to ensure smooth, consistent execution of daily operations. The SEL is skilled across all departments from experience to facilities, able to step into key positions, lead shifts with confidence, and support team performance on the floor. They play a critical role in maintaining efficiency, problem-solving in real time, and driving continuous improvement across the guest and team experience. Success in this role looks like smooth, well-run shifts with emphasis on delivering a great first impression to guests accompanied by overall high guest engagement.
Responsibilities
- Supports daily operations
- Enhances the guest experience
- Serves as a key bridge between the onsite team and leadership
- Responsible for opening and closing the venue
- Steps into Manager on Duty (MOD) responsibilities as needed
- Ensures smooth, consistent execution of daily operations
- Steps into key positions across all departments
- Leads shifts with confidence
- Supports team performance on the floor
- Maintains efficiency
- Solves problems in real time
- Drives continuous improvement across the guest and team experience
Requirements
- Must be 18 years or older
- Must have open availability
- Customer-first, high-integrity leader with a proven ability to deliver consistent results and effectively resolve operational and guest challenges
- Ability to demonstrate a proactive, solutions-oriented approach to problem-solving in a fast-paced environment
- Demonstrates strengthening team performance through ongoing feedback, coaching, and support
- A leader by example, embodying company values and fostering an inclusive, respectful team environment
- Must be able to lift/carry 50+ lbs
- Must be able to stand for long periods of time
- Must have and maintain all required training (Internal Candidates)
- Must have a positive attendance record (Internal Candidates)
- Cannot be on a final written warning or Performance Improvement Plan (PIP) (Internal Candidates)
Skills
- Adaptability
- Cross-training
- Leadership
- Problem-solving
- Customer service
- Team performance enhancement
- Coaching
- Feedback delivery
- Inclusivity
- Respectful communication
Location
- Onsite
Work Type
- Full-time
Experience Level
- Senior
Salary/Compensations
- Competitive Rates
- Annual Market Analysis
- 401k Employer Matching
- HSA Employer Contributions
Benefits
- Medical (FT Only)
- Dental and Vision insurance
- Critical Illness, Accident and Hospital Indemnity
- 401k Retirement Plan
- Employee Assistance Program
- Paid Safe & Sick Leave and Paternity Leave
- Commuter Benefits
- Vacation Policy
- Paid Time Off
- Complimentary tickets
- Shop and Friends & Family discounts
- Student Loan Reimbursements
About the Company
- Within each Color Factory location, visitors are invited to experience the joy of color through interactive installations, immersive rooms, and carefully curated moments.
- Color Factory collaborates with artists, art institutions, nonprofits, and brand partners to tell compelling stories that make life just a little more joyful.
- We are passionate about tapping into the joy of color through the expression of art to create experiences that make people of all ages smile, connect, remember, and feel like kids again.
- We believe in color’s unique ability to spark delight and to break down barriers so people can reconnect with themselves and others, and make color art accessible to and approachable for all.
Equal Opportunity
- We are an Equal Employment Opportunity (“EEO”) Employer.
- It has been and will continue to be a fundamental policy of Color Factory not to discriminate on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, domestic violence victim status, sexual orientation, age, national origin, alienage or citizenship status, veteran or military status, disability, medical condition, genetic information, caregiver status, unemployment status or any other characteristic prohibited by federal, state and/or local laws.
- This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignment, benefits, layoff, and termination.