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About the Role
The Account Manager position is responsible for managing a set of established customers and sales of new products and services offered by the company.
Responsibilities
- Conduct Quarterly business reviews presented to the client
- Operate as the lead point of contact for any and all matters specific to our customers
- Ensure the satisfactory implementation/installation/utilization of services
- Assist in the identification and recognition of new business development opportunities
- Assist Sales Representatives with pre-sales and post-sales activities such as providing product information and answering product questions and inquiries
- Assist sales lead generation activities and maintain a database of qualified sales leads
- Address customer issues through our proprietary task tracking tool
- Load appropriate data regarding customer contacts, follow ups, and tasks into our customer database tracking tool
- Prepare and execute quarterly customer account reviews
- Understand the level of adoption and assess the risk of renewing existing contracts
- Introduce new features and best practices to customers
- Track and report on key metrics surrounding customer success
- Lead efforts to turn around customers that are at a risk of leaving our services
- Maintain renewal list monthly
- Provide guidance when needed to sales and customer success teams with respect to post-sales contractual negotiations and opportunities
- Build and maintain strong customer relationships
Requirements
- A high level of confidentiality is required regarding all client specific data and safeguarding the information from other clients and competitors
- The ability to gather and analyze information, find possible solutions, select the best option, and evaluate the decision is required
- A high attention to detail is required, including verifying all work completed
- There is a requirement to maintain and update documentation on all processes and procedures for client-based workload
- All electronic and hardcopy confidential information must be secured when unattended
- This position participates on a team in the sales and marketing department and requires backing up other team members, and assisting with workload as needed
Skills
- Analytical
- Problem Solving
- Technical Skills
- Customer Service
- Interpersonal Skills
- Communication Proficiency
- Teamwork
Location
- Melville, New York
Work Type
- Office based
- Full-time
Experience Level
- One year related experience
Education Level
- Associate's degree or equivalent
- Knowledge of computer software including database software, internet software, spreadsheet software, PowerPoint software, and word processing software
About the Company
- AFS is an equal opportunity employer and prohibits discrimination and harassment of any kind: AFS is committed to the principle of equal employment opportunity for all teammates and to provide teammates with a work environment free of discrimination and harassment.
Equal Opportunity
- AFS is an equal opportunity employer and prohibits discrimination and harassment of any kind: AFS is committed to the principle of equal employment opportunity for all teammates and to provide teammates with a work environment free of discrimination and harassment.