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About the Role

The Contract Support Administrator provides high-quality administrative, reporting, and operational support to the resident maintenance team, ensuring efficient contract administration, accurate reporting, compliance, and excellent customer service. This role supports the smooth delivery of facilities management services.

Responsibilities

• Provide administrative support across all aspects of the contract, including written, verbal, and electronic correspondence.
• Process and maintain engineer documentation, including service reports, material requisitions, and expense records.
• Ensure contract records and documentation are maintained accurately and in a timely manner.
• Support the production and submission of quotations and proposals.
• Prepare reports, presentations, and documentation as required by the contract management team.
• Understand the JCA strategic and departmental/divisional plans and how objectives relate to these.
• Attend and contribute to arranged reviews and updates for department/division and JCA strategic plan and personal objectives.
• Deliver to agreed personal objectives.
• Follow all company policies, procedures, and compliance requirements.
• Support audits by providing accurate records and documentation.
• Maintain a safe and professional working environment.
• Identify opportunities to improve administrative processes, systems, and ways of working.
• Contribute positively to team objectives and continuous improvement initiatives.
• Understand departmental/divisional budget constraints.
• Provide input to enable tracking of actual costs vs budgets.
• Contribute to departmental/divisional plans to address risks and identify opportunities.
• Manage business operations to achieve or exceed performance in accordance with budgets and service levels.
• Report on achievement against targets using agreed methods.
• Understand, adopt, and follow JCA policies and procedures using required systems and methods.
• Understand the implications of any changes to legislation and comply with these.
• Request any training needed.
• Provide data and support as required for process and system audits.
• Work in and maintain a safe and legal working environment.
• Participate in employee engagement activities.
• Understand role within team and JCA.
• Understand JCA’s culture, values, mission statement, core values, and behaviours.
• Lead team in the delivery of tasks in line with JCA Core Values and deliver to the highest potential.
• Build positive working relationships with clients, colleagues, suppliers, and subcontractors.
• Act as a professional point of contact for administrative and contract-related enquiries.
• Attend meetings as required and prepare meeting notes and action logs.
• Support effective communication between operational teams and contract stakeholders.
• Role model JCA values and behaviours when attending industry, client, or charitable forums.
• Put client and client’s customers and priorities at the heart of what you do in line with JCA brand values.
• Contribute to improving customer service by providing feedback from customers using JCA’s defined methods.
• Actively seek relevant training and development requirements.

Requirements

• GCSEs (or equivalent) in Maths and English.
• Experience in an administrative, contract support, or facilities management support role.
• Proficient in Microsoft Office applications, particularly Excel, Word, and PowerPoint.
• Strong organisational skills with excellent attention to detail.
• Ability to manage multiple priorities and meet deadlines.
• Excellent communication and interpersonal skills.
• Experience using CAFM, maintenance management, or similar business systems.
• Understanding of all business systems and identifying where training needs are required.
• Knowledge of administrative processes, procedures, and systems such as Microsoft Office 365, Microsoft Dynamics 365, financial accounting systems, financial planning and analysis platforms, and industry-specific project management and project collaboration systems.

Skills

• Microsoft Office
• Excel
• Word
• PowerPoint
• Organisational skills
• Attention to detail
• Communication skills
• Interpersonal skills
• CAFM systems
• Maintenance management systems
• Business systems
• Microsoft Office 365
• Microsoft Dynamics 365
• Financial accounting systems
• Financial planning and analysis platforms
• Project management systems
• Project collaboration systems

Location

• Battersea Power Station

Work Type

• Contract
• Full-time

Experience Level

• Level 5

Education Level

• GCSEs (or equivalent) in Maths and English

Salary/Compensations

• 30-34K

About the Company

• JCA is a company with defined strategic plans, objectives, policies, procedures, and compliance requirements.
• JCA has a culture, values, mission statement, core values, and behaviours.
• JCA facilitates formal training and provides mentoring.