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About the Role

The Housing Worker assists tenants in maintaining their tenancy through individual support and workshops, identifying and building the skills necessary for successful housing. This role operates within a feminist and housing-first framework, requiring knowledge of trauma and oppression dynamics. The worker also serves as a resource for staff and tenants, managing administrative housing issues and participating in a 24-hour on-call rotation for crisis intervention.

Responsibilities

Assists and supports tenants to be successful in their tenancy by ensuring tenants assume and maintain their tenancy obligations
Assists the Intake Co-Ordinator with intake and move-in orientation processes
Provides crisis prevention, intervention and counseling for women and children primarily in the Affordable units to respond to crisis in ways that support individual and community well-being
Models and coaches tenants to use conflict resolution and mediation skills to support positive relations between tenants
Assists tenants to problem solve and access relevant community supports
Provides education to the tenants on the rights and responsibilities of tenancy, conflict mediation and resolution, crisis prevention and intervention, referrals regarding income supports, employment and health care, assists with budgets and preparation of payment plans when needed
Maintains a working knowledge of the Residential Tenancies Act, Housing Services Act, Ontario Human Rights Code and Rent geared to income calculations
Receives and responds to all housing related forms in accordance with YWCA procedures

Requirements

General knowledge of an academic or technical discipline normally acquired through the completion of an undergraduate degree (example: Community Worker) (Cases for Equivalency will be considered)
Over 3 to 5 years’ experience working in a supportive housing setting in a direct service setting with children, youth and adults who experience impacts of poverty, homelessness/ under-housing, violence/trauma, mental health/addictions/ or concurrent disorders
Demonstrated experience in assisting tenants in maintaining tenancy
Demonstrated knowledge and experience in providing holistic, culturally competent support to women and families of Indigenous descent through individual support
Supportive counseling that is flexible client-centered and strengths-based
Working knowledge of the Residential Tenancies Act, Housing Services Act and Ontario Human Rights Code, Landlord Tenant Board
Excellent crisis intervention and conflict mediation skills, with ability to remain calm in crisis
Proven experience working independently, developing and facilitating workshops
Very good knowledge and understanding of community resources
Very good knowledge of household budgeting and household finance
Familiarity with Windows and Excel programs
Excellent oral and written communication
Demonstrated Ability to work within an anti-oppression and feminist framework
A vulnerable sector police reference check is required by the successful candidate prior to hiring

Skills

Life Skills certificate
Knowledge of a second language or culture
Conflict resolution
Mediation skills
Crisis intervention
Community resources
Household budgeting
Household finance
Windows
Excel
Oral communication
Written communication

Location

150 Elizabeth Street, Toronto, Ontario M5G 0B1

Work Type

Full-Time
Contract
On-call

Experience Level

3 to 5 years

Education Level

Undergraduate degree (example: Community Worker)

Salary/Compensations

$61,479 annually (L7)

Benefits

Comprehensive Medical, Vision, and Dental Coverage
Life Insurance and Long-Term Disability Benefit
Multi-Sector Pension Plan: Employer’s contribution of 5.75% and Employee Contribution of 3.25%
20 Vacation Days
1.5 Days Per Month Sick Leave
12 Paid Holidays
Health Promotional Days
4 Float Days
Child Care Benefits
Maternity/Parental Leave Supplementary Employment Benefits
Educational/Sabbatical Leave
Financial Assistance for Professional Development

About the Company

YWCA Toronto transforms lives. As the city’s largest multi-service women’s organization, we help women and gender diverse people escape violence, move out of poverty and access safe, affordable housing.
We work tenaciously to break down barriers that hold women and gender diverse people back from achieving equality.
YWCA Elm Centre includes 300 units of permanent housing for three different resident groups: 165 units of affordable rental units for women and gender diverse people, 50 units for women and gender diverse people, women-led families and gender diverse-led families of Indigenous descent (including 10 women-led and gender diverse-led families fleeing violence) and 85 units for women and gender diverse people who are experiencing significant mental health challenges or concurrent mental health/addictions disorders.
The program will provide services to the entire residential community, with a dual focus on community building and individualized supports.

Equal Opportunity

YWCA Toronto promotes the principles of anti-oppression and adheres to the tenets of the Ontario Human Rights Code. We encourage applications from women and gender-diverse people of all races, ethnic origins, religions, abilities and sexual orientations.
YWCA Toronto provides accommodation during all parts of the hiring process, upon request, to applicants with disabilities. If contacted, please advise us if you require any accommodation.