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About the Role
Manage and grow key national retail and merchant accounts across the UK, taking full ownership to build strong customer relationships and develop strategies for profitable sales growth, increased distribution, and greater market presence.
Responsibilities
- Take commercial ownership of allocated national accounts
- Deliver agreed revenue and gross-margin targets
- Develop strategic account plans and Joint Business Plans
- Build relationships with buyers, category teams and senior customer stakeholders
- Lead negotiations covering pricing, trading terms, tenders and commercial agreements
- Identify opportunities for new listings, range extensions and category growth
- Lead customer range reviews and present compelling commercial proposals
- Develop customer-specific promotional and seasonal activity
- Monitor sales, stock levels, rate of sale and promotional performance
- Produce accurate forecasts and identify risks and opportunities
- Use customer data, market insight and competitor activity to support decisions
- Work closely with Sales, Marketing, Product, Finance, Supply Chain and Customer Service
- Maintain accurate account activity, opportunities and plans within the CRM
Requirements
- Proven National Account Management experience
- Experience within tools, DIY, hardware, building supplies or the wider retail sector is preferred
- A strong track record of achieving sales and commercial targets
- Experience managing major retail or merchant customers
- Strong commercial understanding of pricing, gross margin and customer profitability
- Confident negotiation, presentation and influencing skills
- Experience developing account strategies and Joint Business Plans
- Strong analytical skills and confidence using sales and customer data
- Excellent planning, organisation and forecasting ability
- A proactive, accountable and results-driven approach
- The ability to build trusted relationships and collaborate across departments
Location
- UK
Work Type
- Full-time
Benefits
- 23 days’ holiday, plus birthday and volunteer leave
- Company pension scheme
- Professional development and opportunities to grow within the business
About the Company
- OX Group