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About the Role
New Balance retail stores are looking for associates who can engage, excite, educate, and entertain consumers. This role requires passion, a desire to be a brand ambassador, and a love for stockroom operations.
Responsibilities
- Provide superior product knowledge and service techniques to meet customer stock needs.
- Develop product knowledge to educate customers on product features and benefits.
- Measure and fit customers to appropriate NB product, communicate promotions and pricing, and review features and benefits.
- Maintain a neat and organized sales floor, including stock and inventory functions, labeling, price marking, and merchandising.
- Organize and fill the sales floor to maximize selling opportunities.
- Complete stock transfers, RTVs, and cycle counts.
- Protect company assets by greeting customers, attaching/detaching security tags, reporting shrinkage and security violations, and monitoring floor merchandise.
- Perform other duties as required.
Requirements
- Team Player
- Demonstrate customer service skills
- A passion for retail, sales, and stockroom operations
- Desire to learn
- Ability to perform basic maths and general retail operational processes
- Effective communication skills
- Proven organisational skills
- Flexible work schedule including weekends and holidays
- Ability to work early hours for deliveries before store opening and occasional night shifts
Skills
- Product knowledge
- Customer service
- Sales
- Stockroom operations
- Basic maths
- Retail operations
- Communication
- Organization
Location
- European locations
- North American office locations
Work Type
- Hybrid model
- In-person teamwork and collaboration
Salary/Compensations
- Competitive compensation
- Potential to earn more through our Retail Bonus Scheme
Benefits
- Great development opportunities
- Inclusive working environments
- Generous staff discount
- Project involvement across our European region
- Flexible uniform package
- Flexible Work Schedule
About the Company
- Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world.
- We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged.
- We foster a culture in which every associate feels welcomed and respected, where leaders and creatives are inspired to shape the world of tomorrow by taking bold action today.
- New Balance is more than just a sportswear brand – we are a family.
- For decades we have fostered a unique culture founded on our values with a particular focus on in-person teamwork and collaboration.
- Our hybrid model encourages rich in-person experiences, showcasing our commitment to teamwork and connection, while providing high levels of flexibility to associates.
- North American office-based associates are expected to come into the office on Wednesdays, with other occasional in-office days for in-person meetings and events as needed.
- Our offices are fully open and amenities are available across our North American office locations.
Equal Opportunity
- New Balance provides equal opportunities for all current and prospective associates and takes affirmative action to ensure that employment, training, compensation, transfer, promotion and other terms, conditions and privileges of employment are provided without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, handicap, genetic information and/or status as an Armed Forces service medal veteran, recently separated veteran, qualified disabled veteran or other protected veteran.