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About the Role
Oversee evening operations at the parking facility, ensuring efficient traffic flow, maintaining safety and security standards, and leading a team committed to delivering exceptional customer experiences. This hands-on leadership role requires strong communication skills, operational awareness, and a passion for customer service.
Responsibilities
- Supervise and support daily parking operations to ensure a safe, organized, and efficient environment.
- Lead, coach, and motivate parking attendants and frontline team members.
- Deliver exceptional customer service by assisting guests, answering questions, and resolving concerns in a professional manner.
- Monitor facility operations, traffic flow, and parking capacity to maximize efficiency.
- Enforce company policies and parking regulations while maintaining a positive customer experience.
- Assist with shuttle operations and coordinate transportation services as needed.
- Handle cash and electronic transactions accurately and maintain proper accountability procedures.
- Complete operational reports, incident documentation, and other administrative tasks.
- Conduct facility inspections and report maintenance, safety, or security concerns promptly.
- Promote and follow all company safety policies and procedures.
- Serve as the on-duty leader, responding effectively to guest, employee, and operational needs.
Requirements
- Previous supervisory or leadership experience preferred.
- Strong customer service and problem-solving skills.
- Ability to remain organized and make sound decisions in a fast-paced environment.
- Basic computer and reporting skills.
- Ability to work outdoors in varying weather conditions.
- Reliable attendance and schedule flexibility.
- Valid driver's license and acceptable driving record preferred.
- Minimum of 1 year of experience in customer service, preferably in a parking or hospitality environment.
- Experience handling cash and credit card transactions.
- Experience with basic computer operations, including data entry and report generation.
- Excellent communication and interpersonal skills, with the ability to interact effectively with customers, colleagues, and supervisors.
- Strong problem-solving skills and the ability to handle customer complaints and difficult situations with professionalism and tact.
- Ability to work independently and as part of a team.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Ability to stand for extended periods and work outdoors in various weather conditions.
- Ability to follow established procedures and guidelines.
- Ability to maintain a professional appearance and demeanor at all times.
- Basic math skills.
- Ability to operate parking-related equipment (e.g., ticket dispensers, gates).
- Ability to read and interpret maps and directions.
- Ability to maintain accurate records.
- Ability to work flexible hours, including weekends and holidays.
- Valid driver's license and clean driving record (may be required depending on specific job duties).
- Ability to understand and follow safety regulations.
Skills
- Customer service
- Problem-solving
- Communication
- Operational awareness
- Leadership
- Coaching
- Motivation
- Traffic flow management
- Safety standards
- Security standards
- Cash handling
- Electronic transaction handling
- Report generation
- Facility inspection
- Maintenance reporting
- Safety policy adherence
- Security policy adherence
- Interpersonal skills
- Teamwork
- Multitasking
- Prioritization
- Basic computer operations
- Data entry
- Operating parking equipment
- Reading maps
- Record keeping
- Math skills
Location
- Austin Fast Park - Del Valle, TX
Work Type
- Full Time
- Evening Shift
Experience Level
- 1 year of experience in customer service
- Previous supervisory or leadership experience preferred
Education Level
- High School Diploma or equivalent
Salary/Compensations
- $50000.00 - $52000.00 per year
Benefits
- Medical (PPO and HDHP options)
- Dental Insurance
- Vision Insurance
- Health Savings Account (HSA)
- Basic Life and AD&D Insurance
- Supplemental Life and AD&D Insurance
- Disability Insurance
- Employee Assistance Program (EAP)
- 401(k) Retirement Savings Plan
- Paid Time Off (PTO)
- Holiday Pay
About the Company
- Fast Park & Relax is an industry-leading airport parking company dedicated to providing exceptional customer service and a stress-free travel experience.
- At Fast Park & Relax, we believe great service starts with great people. Our team members enjoy a supportive work environment, opportunities for growth, and the satisfaction of helping travelers begin and end their journeys with ease.
- Recognized for outstanding customer service and employee commitment.