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About the Role
You'll be a core part of our two-person IT team, keeping Infinitus teammates productive and secure across their devices, accounts, and tools. Reporting to the IT Lead, you'll handle the day-to-day Help Desk queue, support onboarding and device management, and help build the processes and documentation that let IT scale as the company grows. This is a great fit for someone early in their IT career who wants hands-on experience across support, systems, and security.
Responsibilities
- Provide technical support for end-user hardware across MacOS, ChromeOS, and occasionally Windows and Linux, running diagnostics and debugging to resolve issues quickly.
- Deliver software support for enterprise applications including Google Workspace, Microsoft 365, and Rippling MDM.
- Maintain and update software and hardware inventory.
- Provision and support access to tools including GitHub, Sigma, Figma, Linear, and Confluence.
- Support onboarding and offboarding for employees and contractors.
- Monitor, troubleshoot, and maintain the office network and other office equipment, such as monitors, printers, and meeting equipment.
- Collaborate with the security team to follow security procedures that protect the company, such as access reviews and endpoint compliance.
- Contribute to strategic IT projects, including planning, implementation, and successful delivery of technical solutions that align with organizational objectives.
- Document processes, as well as backup and archive data.
- Keep up to date with advancements and best practices in IT administration.
Requirements
- Bachelor's or Associate's degree.
- 1-2 years' experience in a similar role. Internships and helpdesk experience count.
- Proficiency in MacOS and ChromeOS, and familiarity with Windows.
- Experience with cloud services such as Google Workspace and Microsoft 365.
- Working knowledge of IT systems, networks, and related technologies.
- Familiarity with MDM solutions and security fundamentals.
- Excellent communication and customer service skills, with the ability to explain technical issues clearly to non-technical users.
- Strong troubleshooting skills and the ability to work under pressure.
- Ability to adapt to rapidly changing technology and business needs.
- Organized, with good time management and a team-oriented approach.
- Experience at an early-stage startup.
- IT certifications such as CompTIA A+, Network+, or Security+.
- Apple Certified Support Professional (Apple Device Support).
- Applicants must be authorized to work in the US without employer sponsorship.
Skills
- MacOS
- ChromeOS
- Windows
- Linux
- Google Workspace
- Microsoft 365
- Rippling MDM
- GitHub
- Sigma
- Figma
- Linear
- Confluence
- IT systems
- Networks
- MDM solutions
- Security fundamentals
- Communication
- Customer service
- Troubleshooting
- Time management
- Team-oriented approach
Location
- SF office
Work Type
- Hybrid work
- Onsite
Experience Level
- 1-2 years' experience
- Early in their IT career
Education Level
- Bachelor's degree
- Associate's degree
Benefits
- Competitive salary
- Equity
- 401(k)
- Wellness stipend
- Medical benefits
- Dental benefits
- Vision benefits
- Generous PTO
- Parental leave
- Bi-annual offsites
- Catered lunches (Bay Area Positions only)
About the Company
- Infinitus is AI communications in service of patients.
- Healthcare is inherently complex and siloed. We’re pioneering agentic communications to connect the entire system — any stakeholder, any channel, inbound and out. The result is intelligent care that reduces patient anxiety, increases speed to treatment, and enables teams to scale impact without stretching resources.
- Our system combines industry-leading safety guardrails with the largest dynamic knowledge graph built on millions of real-world interactions. It’s why 44% of the healthcare Fortune 50 trusts Infinitus to turn fragmented touchpoints into seamless care for better patient outcomes.
- At Infinitus, our mission is simple: create time for healthcare by making access, adherence, and affordability easier than ever. We’ve automated over 7 million calls and 100M+ minutes of conversation — saving millions of hours for patients and providers.
- Backed by over $100M from top investors including Google Ventures, Kleiner Perkins, Andreessen Horowitz, and Coatue, we’re a team that challenges the status quo and moves fast at the intersection of AI and healthcare. Infinitus was recently named to Fast Company's World's Most Innovative Companies and Business Insider’s top startups in healthcare.
Equal Opportunity
- Infinitus Systems is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. Infinitus Systems believes that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.