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About the Role
As a member of the HR Technology team, you will play a key role in shaping and supporting a world-class digital employee experience. We are seeking a Senior Manager, HR Technology to serve as the HR Technology functional lead for HR Service Delivery (HRSD), currently delivered on ServiceNow. This position offers the opportunity to contribute to a fast-growing, science-driven organization making a meaningful difference to patients worldwide.
Responsibilities
- Partner with HR Operations & Solutions, COE, and Technology leaders to understand strategic priorities, service challenges, and user needs, translating these into a multi-year HRSD roadmap and prioritized product backlog.
- Serve as the HR Technology functional lead and subject matter expert for HR Case Management, Knowledge Management, the employee portal, and Employee Relations functionality, advising stakeholders on platform capabilities and leading practices.
- Lead discovery, process design, requirements definition, and functional design, ensuring business requirements are clear, testable, and understood by Technology Product Managers and delivery teams before solution design and build.
- Partner with Employee Relations, Legal, Privacy, Security, and Technology partners to support secure, well-governed ER case workflows, ensuring requirements appropriately protect sensitive and confidential information.
- Establish and improve HR service models, case categories, assignment and escalation paths, and service-level expectations, using case trends and user feedback to reduce avoidable demand and improve resolution quality.
- Apply sophisticated business analyst capabilities throughout project lifecycles to drive successful business outcomes, and identify and implement innovative tools to extend the use of existing capabilities into new locations or functional areas.
- Oversee user acceptance testing and end-user support for in-scope HRSD capabilities, partnering with COE resources on change/communications/training materials and managing escalations to Technology partners.
- Establish and maintain strong relationships with stakeholders globally and locally, overseeing demands end to end from idea to operational delivery and staying abreast of industry trends to inform roadmap planning.
Requirements
- Bachelor's or Master's degree in a related field and 8+ years of experience in HR, focusing on HRSD processes/technology in a global environment, equivalent related professional experience may be considered.
- Proven ability to manage multiple projects delivered on time with high customer and team satisfaction.
- Extensive hands-on experience with enterprise HR service delivery platforms (ServiceNow preferred), translating business demands into high-quality requirements.
- Strong data analytics skills and intellectual curiosity to distill complex details into actionable insights and identify innovative solutions.
- Effective, empathetic communicator with credibility who engages partners, drives collaboration, and aligns diverse leaders in a unified direction; comfortable working with ambiguity.
Skills
- HRSD processes/technology
- ServiceNow
- Data analytics
- Business analysis
- Communication
- Collaboration
Location
- Sleepy Hollow, New York, United States
Work Type
- Onsite
- 4 days/week
Experience Level
- Senior Manager
- 8+ years of experience
Education Level
- Bachelor's degree
- Master's degree
Salary/Compensations
- $137,100.00 - $223,500.00
Benefits
- Annual bonuses or other incentive plans
- Equity awards
- Pension or retirement benefits
- 401(k) company match
- Health and wellness programs
- Fitness centers
- Insurance benefits (e.g. medical, dental, vision, life and disability)
- Paid time off
- Family support benefits
About the Company
- At Regeneron, we use science and innovation to develop life-changing medicines for people with serious diseases.
- We are committed to building a workplace with an inclusive culture.
- Regeneron offers a competitive and comprehensive total rewards package.
Equal Opportunity
- Regeneron is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion or belief (or lack thereof), sex, sexual orientation, gender identity or expression, gender reassignment, marital or civil partnership status, civil status, pregnancy or parental status, age, disability, nationality, citizenship status, ethnic or national origin, membership of the Traveler community, familial status, genetic information, military or veteran status, or any other characteristic protected under applicable law.
- Where required, we will provide reasonable accommodation to applicants with known disabilities or chronic illnesses during the recruitment process, unless such accommodation would impose undue hardship.