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About the Role

The Community Services Coordinator (CSC) role is central to USTA’s mission, driving the growth of tennis to inspire healthier people and communities. Operating within their designated territory, the CSC provides expert consultation, business development strategies, and customized service to empower local tennis providers and organizers. CSCs proactively identify and cultivate partnerships with non-tennis entities to expand the sport's reach in local and regional markets. CSCs are also required to manage various Community Services programs. Residency within a designated territory is required (Greater Austin or Greater Houston territory).

Responsibilities

Provide customer service to tennis providers and organizations with the intent to attract, engage, and retain participation and play frequency
Establish, grow, and support “key” USTA and industry initiatives by gaining support, acceptance, and distribution through local providers
Manage one or more Community Services programs by serving as Section Point of Contact to the associated National program, specifically USTA Coaching and the broader umbrella of Coach Education
Manage a schedule of USTA Coaching Workshops, including recruiting Coach Developers, managing workshops onsite, and marketing scheduled workshops
Create and manage opportunities for attending, coordinating, and/or delivering workshops, events, or meetings designed to strengthen the local delivery system and to attract, engage, and retain tennis participation
Assist facilities and organizations with relevant program information, marketing materials, grant information, and other resources as needed
Assist multicultural and diverse populations with actively promoting tennis opportunities
Initiate relationships with non-traditional tennis outlets
Manage administrative reporting, data entry, phone calls, conference calls, webinars, and training as required
Manage individual CSC budget and any assigned Community Services program budget
Work positively and cooperatively with all USTA Section Staff, USTA National Staff, and volunteers
Perform duties as assigned by the Director of Community Services and the Executive Director
Attend meetings as deemed necessary by the Executive Director, including, but not limited to, in-person and virtual meetings, webinars, quarterly calls, etc., presented by USTA National and USTA Texas.
Perform additional duties as assigned by the Executive Director and/or direct supervisor

Requirements

Authorized to work in the United States; USTA Texas does not provide sponsorships.
Bachelor’s Degree from an accredited college or university, or equivalent work experience
Relevant experience in customer care and/or territory management
Proficiency in Google Workspace, Microsoft Office Suite, and related platforms, with proven ability in data management, reporting, and analysis.
Ability to travel and work nights and weekends as needed (approx. 50% of the time)
Ability to learn additional software as needed
Strong attention to detail
Task-oriented problem solver
Exceptional verbal and written communication skills
Skilled at working in a cross-functional environment with varying stakeholders and decision-makers
Prior experience working with USTA, USTA Texas, and/or CTAs
Background with operating and/or implementing USTA tennis programs, specifically USTA Coaching
Knowledge of Coach Education strategies, particularly those within the mission of USTA Coaching
Professional background in non-profit, volunteer-driven organizations
Demonstrated experience engaging and serving diverse communities
Experience organizing, managing, and directing large participation events
On-court tennis training experience
Ability to leverage data analysis to create effective, community-driven programming strategies
Ability to successfully work with volunteers and follow non-profit systems of operations
Skilled in conflict resolution
May require extended time outdoors with temperatures above 90 degrees and below 32 degrees
May involve lifting and transporting boxes, equipment, or other materials as necessary
Responsibilities may include the setup and breakdown of event-related materials and equipment

Skills

Coach Education
USTA Coaching
Google Workspace
Microsoft Office Suite
Data management
Reporting
Analysis
Conflict resolution

Location

Austin, TX
Greater Austin territory
Greater Houston territory

Work Type

Hybrid with Flexibility
Remote work
In-office collaboration

Experience Level

Commensurate with education and experience

Education Level

Bachelor’s Degree or equivalent work experience

Salary/Compensations

Commensurate with education and experience

Benefits

Medical insurance
Dental insurance
Vision insurance
Life insurance
Disability insurance
Generous paid time off policy
Paid holidays
Comp time
Parental leave
401(k)
Promotional and growth opportunities
Learning and Development programs

About the Company

The USTA Texas section office is located in Austin, TX, and is a not-for-profit volunteer organization devoted to promoting and developing the growth of tennis in Texas.
Since 1895, USTA Texas has been a section of the United States Tennis Association, the governing body of tennis in America.
USTA Texas is the third-largest of the USTA sections and features tennis programs for juniors, adults, and seniors at the beginning, recreational, and competitive levels.
We are a passionate team of staff and volunteers focused on growing the sport of tennis and making it accessible to all.
We are committed to removing barriers and creating opportunities for ALL to participate.

Equal Opportunity

USTA Texas is committed to developing an inclusive work environment made up of individuals of diverse backgrounds and cultures.
USTA Texas is an equal opportunity employer and welcomes applicants without regard to age, race, color, sex (including pregnancy), national origin, disability, religion, marital or parental status, protected veteran status, military status, genetic information, sexual orientation, or gender identity and/or expression.
The organization is especially interested in applications from qualified candidates who would contribute to the diversity of all programs.