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About the Role
This role offers an opportunity to join Boots Hearingcare as a Regional Coordinator, supporting clinics across a region. You will play a key role in keeping diaries running efficiently, coordinating staffing and resources, supporting clinic teams, and ensuring customers receive an exceptional experience.
Responsibilities
- Partner with the Senior Regional Sales Manager to maximise productivity, improve efficiency and reduce waste
- Analyse clinic diary potential and identify opportunities to improve customer accessibility
- Coordinate regional diaries, staffing schedules, Mobile Audiologists, QHAD timetables and absence cover
- Support customers through appointment confirmation calls, rescheduling and ensuring they are booked into the correct appointment type
- Coordinate remote services, including orders, replacements and Hearing Aid Audiologist remote diary scheduling
- Manage stock, loan hearing aids and the allocation of assets for new starters and leavers
- Provide day-to-day operational support to clinics and act as a key point of contact for queries
- Support compliance activity, mandatory training and onboarding and offboarding processes
- Track and report health and safety incidents, working with the Health and Safety team to resolve any issues
Requirements
- 3 to 5 years’ experience in operations coordination, office management, resource planning or a similar role
- Strong organisational, planning and time-management skills
- Excellent communication skills and a customer-focused mindset
- Confidence using systems, technology and data
- A proactive and solutions-focused approach
- The ability to remain calm under pressure and adapt to changing priorities
- A collaborative approach and willingness to support colleagues across the wider business
- Clinical experience would be advantageous, or a willingness to complete the Hearing Wellness Advisor qualification
- Experience within customer service, retail, healthcare or a multi-site environment would be beneficial
- Strong organisational skills
- A genuine passion for supporting colleagues and delivering an excellent customer experience
Skills
- Organisational skills
- Planning skills
- Time-management skills
- Communication skills
- Customer-focused mindset
- Systems and technology proficiency
- Data analysis
- Problem-solving
- Adaptability
- Collaboration
Location
- Region 8
Work Type
- Full-time
Experience Level
- 3-5 years experience
Education Level
- Hearing Wellness Advisor qualification (optional)
Salary/Compensations
- £28,500 + Bonus
Benefits
- 25–30 days’ annual leave plus bank holidays
- Boots Discount Card
- Free hearing aids if required
- Free flu vaccination, with discounted vaccinations available for family members
- Pension scheme
- Life assurance
- Flexible Benefits Box
- Health Hero wellbeing support
- Long-service awards
About the Company
- We care. We drive innovation. We strive for excellence. We build the best team.