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About the Role
As a people leader within the EPX CIC organization, this role drives operational excellence and team development by managing a group of active data stewards alongside executing direct data stewardship functions. The core focus centers on overseeing the complete data lifecycle—from initial registration through remediation—to uphold strict adherence to enterprise data management standards. In this position, you will ensure the robust management of Customer Information, an essential asset heavily leveraged across the enterprise for operational and analytical purposes, actionable insights, customer servicing, and regulatory compliance. Furthermore, the position provides key opportunities to partner with Enterprise tooling and data risk governance teams to refine processes, streamlining the time and effort required to achieve data compliance.
Responsibilities
- Lead and develop a high-performing team of data stewards, fostering a culture of professional growth and operational excellence.
- Serve as the primary subject matter expert on enterprise data management policies, ensuring all governance initiatives strictly align with corporate standards and regulatory compliance.
- Drive process improvements and enhance operational efficiency by leveraging technology, introducing new capabilities, and collaborating across Enterprise and CIC teams.
- Manage ~150 critically consumed data asset(s) throughout the entire data lifecycle in the Customer Information domain as the primary data steward.
- Collaborate with Product and Tech teams to deliver new and enhance existing authoritative, standardized data sources for organization-wide consumption.
- Lead, mentor, and coach 3 performing data stewards in day to day responsibilities of ~1K consumed assets.
- Creating and validating processes.
- Designing and producing metrics used to measure efficiency and effectiveness.
- Driving process improvements aligned with desired customer outcomes.
- Analyzing, identifying, and correcting data issues with systems used or owned by a department.
- Providing subject matter expertise on processes when representing the department in projects and other meetings.
- Managing and leading a high performing team of associates.
Requirements
- At least 2 years of experience in Process management.
- At least 2 years of experience in Project management.
- At least 2 years of experience in People management.
- At least 2 years of experience in Relationship management.
- 5+ years of experience in Process management.
- 5+ years of experience in Project management.
- 5+ years of experience in People management.
- 5+ years of experience in Complex problem solving.
- 5+ years of experience in Relationship management.
Skills
- Process Management (i.e. LEAN, Six Sigma)
- Compliance (i.e. CRCM, CIPP, etc.)
- Complex problem solving
- Relationship management
Location
- McLean, VA
- New York, NY
- Richmond, VA
Work Type
- Hybrid
Experience Level
- Senior Manager
- At least 2 years of experience
- 5+ years of experience
Education Level
- Bachelor’s Degree in Business Administration, Accounting, Management, Human Resources or Economics
- Master’s Degree in Business Management, Process Management, Project Management, Risk Management, Communications, Computer Science or Information Systems
Salary/Compensations
- McLean, VA: $163,900 - $187,100
- New York, NY: $178,800 - $204,100
- Richmond, VA: $149,000 - $170,000
Benefits
- Comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.
About the Company
- Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
Equal Opportunity
- Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws.
- Capital One promotes a drug-free workplace.
- Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.