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About the Role
The Executive IT Support Engineer is a senior-level IT professional dedicated to providing white-glove, proactive IT support exclusively to C-suite executives, senior leadership, and their executive assistants globally. This role anticipates and resolves technology needs to ensure executive productivity in all environments, collaborating with IT teams and vendors while focusing on executive satisfaction and technology excellence.
Responsibilities
- Serve as the dedicated, first-contact IT support resource for C-suite executives, board members, senior vice presidents, and their executive assistants.
- Provide proactive, anticipatory IT support, identifying and resolving potential technology issues before they arise during critical meetings, presentations, or travel.
- Deliver hands-on, on-site, and remote support with a white-glove service mentality, ensuring executive devices, peripherals, and connectivity are always fully operational.
- Troubleshoot and resolve issues across Windows/Mac OS, Microsoft 365, mobile devices, video conferencing platforms, and executive-grade AV equipment.
- Support executive travel technology needs, including VPN configuration, hotspot setup, device provisioning, and international connectivity readiness.
- Set up and oversee AV and technology environments for board meetings, all-hands events, investor presentations, and executive off-sites, ensuring zero-failure reliability.
- Manage the full lifecycle of executive devices: procurement, configuration, deployment, refresh, and secure decommission.
- Maintain an accurate, up-to-date inventory of all executive hardware and software licensing.
- Oversee Mobile Device Management (MDM) enrollment and compliance for all executive devices via Microsoft Intune.
- Administer Active Directory, Microsoft 365, and Intune configurations specific to executive user profiles.
- Coordinate print and multifunction device management for executive floors and offices.
- Ensure all executive devices and accounts comply with Digital Realty's IT security policies, data governance standards, and regulatory requirements.
- Proactively monitor executive devices for security vulnerabilities, applying patches and updates with minimal disruption.
- Educate executive users on cybersecurity best practices in a concise and non-technical manner.
- Adhere to information confidentiality and executive privacy standards at all times.
- Act as the executive-tier liaison between end users and L1/L3 IT teams, managing escalation paths and ensuring swift resolution of complex issues.
- Partner with IT Engineering and third-party vendors to plan and deliver technology enhancements that improve the executive experience.
- Participate in global and regional IT collaboration to share knowledge, align on best practices, and drive continuous service improvement.
- Contribute to IT project work related to executive user experience improvements and infrastructure upgrades.
- Log all incidents, requests, and resolutions in the ITSM platform (ServiceNow), maintaining complete and accurate records.
- Develop and maintain documentation for executive-specific IT processes, configurations, and run-books.
- Provide after-hours and on-call support as needed for executive requirements.
- Provide on-call or after-hours support for critical executive IT incidents, travel requirements, or high-profile events.
- Continuously develop technical skills and knowledge in emerging workplace technologies relevant to executive productivity.
- Assist with special IT projects or initiatives as assigned by the Subregional Head of IT Support.
- Other duties related to this role as appropriate.
Requirements
- Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
- 5+ years of experience in a technical IT support role, with at least 2 years supporting senior leadership or in a VIP/Executive IT capacity.
- Deep understanding of ITIL-aligned IT service operations: incident management, problem management, request fulfilment, access management, and asset management.
- Advanced proficiency in Microsoft 365 (Teams, Outlook, SharePoint, OneDrive, OneNote).
- Advanced proficiency in Active Directory and Azure Active Directory Administration.
- Advanced proficiency in Microsoft Intune, Windows Autopilot, and Windows Update for Business.
- Advanced proficiency in macOS administration and Apple MDM.
- Advanced proficiency in video conferencing platforms: Microsoft Teams Rooms, Zoom Rooms, Cisco Webex.
- Advanced proficiency in Executive AV systems and boardroom technology.
- Advanced proficiency in Mobile Device Management (iOS, Android).
- Advanced proficiency in Print and Multifunction Device Management.
- Advanced proficiency in VPN, network connectivity troubleshooting, and remote access solutions.
- Experience with ITSM platforms, preferably ServiceNow.
- Asset management expertise — maintaining inventory, tracking status, and managing refresh cycles for executive devices and peripherals.
- Scripting knowledge (e.g., PowerShell) for automation and configuration tasks is a plus.
- Exceptional executive presence, professionalism, and discretion — comfortable operating at the C-suite level.
- Outstanding verbal and written communication skills in English; ability to translate complex technical matters into clear, accessible language for non-technical audiences.
- Strong customer-service orientation with a proactive, anticipatory approach to executive needs.
- Excellent problem-solving skills with the ability to remain calm and effective under pressure in high-stakes situations.
- High attention to detail and a hands-on mentality.
- Resilience and adaptability in a dynamic, fast-paced global environment.
- Strong sense of priorities, planning, and time management.
- Collaboration and teamwork skills — able to work effectively across IT teams, business units, and geographies.
- Good relational skills and the ability to build trusted relationships with senior stakeholders.
Skills
- Microsoft 365
- Active Directory
- Azure Active Directory Administration
- Microsoft Intune
- Windows Autopilot
- Windows Update for Business
- macOS administration
- Apple MDM
- Microsoft Teams Rooms
- Zoom Rooms
- Cisco Webex
- Executive AV systems
- Boardroom technology
- Mobile Device Management (iOS, Android)
- Print and Multifunction Device Management
- VPN
- Network connectivity troubleshooting
- Remote access solutions
- ITIL
- Incident management
- Problem management
- Request fulfilment
- Access management
- Asset management
- ServiceNow
- PowerShell
Location
- Austin, TX
Work Type
- On-site
Experience Level
- Senior-level
- 5+ years of experience
- 2 years supporting senior leadership or in a VIP/Executive IT capacity
Education Level
- Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience)
Benefits
- Excellent benefits
- Supportive and inclusive environment
- Development opportunities
About the Company
- Digital Realty brings companies and data together by delivering the full spectrum of data center, colocation and interconnection solutions.
- PlatformDIGITAL®, the company’s global data center platform, provides customers with a secure data meeting place and a proven Pervasive Datacenter Architecture (PDx®) solution methodology for powering innovation and efficiently managing Data Gravity challenges.
- Digital Realty gives its customers access to the connected data communities that matter to them with a global data center footprint of 300+ facilities in 50+ metros across 25+ countries on six continents.
- Our IT team is at the heart of our business. We develop infrastructures, design and build networks, support servers and provide the first line of support by delivering rich connectivity for our customers.
- With new data centers coming online all the time, it’s a rapidly changing technical environment so our team is always ready to innovate and take the lead on projects.
- We constantly develop, deploy and support vital networks and data services that drive business performance and improve life for customers around the globe.
Equal Opportunity
- Health and Safety: Safety isn't just a priority here at Digital; it's critical to everything we do. Safeguarding lives, protecting assets, and securing data aren't just ideals - they're essential pillars of our commitment to excellence for our people, our partners and our customers. We have a culture of care where every member of Team Digital embraces a relentless pursuit of working safely across Digital Realty. Together we are Safely Powering Progress.
- Our Compensation Philosophy: Digital Realty offers its employees a highly competitive compensation package, excellent benefits, and an environment that recognizes and rewards your contributions. Central to our compensation philosophy is rewarding our employees for achieving the values and objectives aligned to the company's overall goals and values.