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About the Role
We are seeking individuals who share our passion for continuous improvement and will contribute to our ongoing growth. Our core philosophy, 'Love Work. Love Life. Be You.', is fundamental to our success and empowers our customers to focus on what matters most to them.
Responsibilities
- Manage a portfolio of medium and large charity customers, building trusted relationships and identifying opportunities to grow revenue through additional products and services.
- Lead customer conversations from initial discovery through to proposal, negotiation and close, ensuring solutions align with each charity’s fundraising objectives.
- Support customer retention by managing renewals, handling cancellation requests and demonstrating the ongoing value of our platform.
- Work closely with Sales, Customer Success and Product teams to share customer feedback, uncover new opportunities and deliver a positive customer experience.
Requirements
- Experience in software as a service (SaaS) or another subscription-based sales environment.
- Knowledge of the charity, fundraising or not-for-profit sector.
- Experience re-engaging inactive customers and identifying new commercial opportunities.
- Confidence presenting solutions, negotiating with stakeholders and managing multiple customer accounts at the same time.
Skills
- Building strong customer relationships
- Helping organisations get the most value from technology
- Achieving targets
- Finding opportunities to grow accounts
- Delivering a great customer experience
- Proactive
- Organised
- Confident managing conversations with a range of stakeholders
- Understanding customer challenges
- Recommending solutions that support customer goals
Location
- Office working
Work Type
- Blended approach to office working
- Full-time
Experience Level
- Medium and large charity customers
- Subscription-based sales environment
- Charity, fundraising or not-for-profit sector
- Re-engaging inactive customers
- Identifying new commercial opportunities
- Presenting solutions
- Negotiating with stakeholders
- Managing multiple customer accounts
Salary/Compensations
- Competitive salary
Benefits
- 25 days leave a year
- Health contribution
- Range of benefits to suit you
- Three charity days allocated to support a cause that matters to you
About the Company
- The Access Group is one of the largest UK-headquartered business management software providers.
- Provides solutions that empower more than 160,000 small and mid-sized organisations in commercial and non-profit sectors across Europe, USA and APAC.
- Gives every employee the freedom to do more of what's important.
- Innovative cloud solutions and integrated AI software experience across multiple Access products transform how business technology is used.
- With over 9,300 talented individuals driving innovation and customer excellence, we’re shaping the future of work.
- At Access, people are at the heart of everything we do.
- Committed to creating an inclusive, high-performing culture where everyone feels valued, respected, and empowered to thrive.
- Enthuse has established itself as a trusted partner in the third sector through its charity-first approach and deep understanding of fundraising operations.
- The Enthuse platform includes a range of solutions that provide peer-to-peer fundraising pages with charity branding, event registration and integrated fundraising, donations and mass participation platforms for the UK’s biggest challenge events.
- The technology is highly customisable, and charities retain ownership of their donation data, which allows them to build direct supporter relationships while benefiting from tools that assist with donation values and conversion rates.
Equal Opportunity
- We believe in equality for all and the transformative power of diversity.
- Love Work. Love Life. Be You.