Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this CSX Tech Delivery Senior Manager role.
Rezi rewrites your resume against PwC's job description. Free.
Tailor your resume to this CSX Tech Delivery Senior Manager role.
Rezi rewrites your resume against PwC's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the CSX Tech Delivery Senior Manager posting at PwC — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the CSX Tech Delivery Senior Manager posting at PwC — free, in seconds.
About the Role
Join our Customer and Service Excellence Technology team and help organisations turn ambitious customer strategies into technology that makes a real difference. As a Senior Manager – Technical Delivery Lead, you’ll lead complex technology programmes while helping to grow our client relationships and shape new opportunities. You’ll bring together business and technology, working with clients and technology partners including Salesforce, Microsoft and Adobe to deliver modern customer platforms. You’ll work across a range of sectors and lead diverse, distributed teams, combining hands-on delivery leadership with commercial and business development responsibilities.
Responsibilities
- Lead end-to-end delivery across multiple teams, covering solution design, build, testing, release and handover
- Own integrated delivery plans, governance, budgets, forecasting, risks and dependencies, providing clear updates to senior client stakeholders
- Work with Partners and Directors to shape proposals and new opportunities, including delivery approaches, team structures, estimates and commercials
- Lead and develop blended teams across PwC, clients, technology partners and offshore locations, while building trusted relationships that support future growth
Requirements
- Significant experience leading complex, multi-team technology or transformation programmes, either within consulting, a technology organisation or a senior client-side role
- Understand technology delivery across areas such as solution architecture, integration, data and testing, and can confidently work with technical teams
- Experience delivering customer technology platforms, such as customer relationship management, customer service, contact centre or digital channel solutions
- Experience shaping proposals, developing client opportunities, growing accounts and managing engagement commercials
- Comfortable working with senior executives, leading governance forums and navigating challenging conversations with clarity and care
- Can lead distributed teams effectively and move confidently between business priorities and technology decisions
Skills
- Accepting Feedback
- Active Listening
- AI Fluency
- AI-Human Collaboration
- Analytical Thinking
- Business Case Development
- Business Development
- Business Expansion
- Business Model Development
- Business Transformation
- Channel Partner Management
- Coaching and Feedback
- Communication
- Creativity
- Customer Analysis
- Customer Engagement
- Customer Experience (CX) Strategy
- Customer Insight
- Customer Relationship Management
- Customer Retention
- Customer Service
- Customer Strategy
- Customer Success
- Customer Transformation
Location
- Up to 60% travel
Work Type
- Office
- Home
- Client site
Experience Level
- Senior Manager
Benefits
- Empowered flexibility
- Private medical cover
- 24/7 access to a qualified virtual GP
- Six volunteering days a year
About the Company
- Advisory
- Technology Strategy