Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Target Resume Now
Tailor your resume to this Sales Assistant role.
Rezi rewrites your resume against Fast Retailing's job description. Free.
Tailor your resume to this Sales Assistant role.
Rezi rewrites your resume against Fast Retailing's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Sales Assistant posting at Fast Retailing — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Sales Assistant posting at Fast Retailing — free, in seconds.
About the Role
The Sales Assistant acts as a consultant to build a loyal customer following by establishing rapport, understanding customer needs, and presenting appropriate products. This role focuses on proactive customer engagement and driving sales.
Responsibilities
- Understand and actively seek to exceed or meet key company and personal KPIs.
- Proactively build company and product knowledge to demonstrate understanding to the customer.
- Monitor all details after closing a sale, including shipping, alterations, and special requests, to ensure customer satisfaction.
- Continuously enhance sales techniques to drive sales.
- Comply with all sales-related policies and procedures.
- Take ownership of the role and support the store team to achieve goals.
- Maintain a keen interest in the fashion industry and market trends.
- Undertake daily tasks as required by the store management team.
- Continuously strive to provide the highest level of customer service.
- Handle customer inquiries quickly and efficiently, escalating to management where appropriate.
- Build and maintain a client book.
- Ensure all new client information is captured correctly in the POS system.
- Resolve all client problems and complaints quickly and effectively, ensuring client satisfaction.
- Keep the selling floor and product neat, organized, and stocked.
- Assist in the maintenance of all inventory in the stockroom and on the selling floor.
- Assist in all areas of stock, shipping, receiving protocol/policies, and all shipping/receiving related paperwork.
- Participate in inventories.
- Comply with all Point-of-Sale policies and procedures.
- Properly execute all relevant register functions.
- Adhere to work schedule, inclusive of time and attendance.
- Participate in all relevant training and development seminars, programs, and meetings as directed by store management.
- Help monitor store security through vigilant customer service and consistent application of store changing room procedures and tagging.
- Adhere to all internal audit processes and procedures.
Requirements
- Experience working in a similar position for a premium or luxury brand.
- Experience developing customer rapport to drive sales.
- Dynamic interpersonal and communications skills, both verbal and written.
- Proactive, able to motivate oneself to meet company expectations.
- Exceptional time management skills.
- Demonstrable relationship-building skills, able to collaborate and motivate peers.
- KPI focused, experience driving sales to meet or exceed commercial targets.
- Resilient with demonstrable experience of displaying positivity when faced with challenges.
- Self-motivated with a drive to succeed.
- Positive and solutions-driven attitude.
- Excellent attention to detail.
Skills
- Sales Generation
- Customer Service
- Operations
- Interpersonal Skills
- Communication Skills
- Time Management
- Relationship Building
- KPI Management
- Resilience
- Self-Motivation
- Attention to Detail
About the Company
- Theory creates clothes that matter, empowering and improving the way people live through exceptional fit, fabric, and style.
- Founded in New York in 1997 on the idea that stretch fabrics in tailored clothing could change how we dress and live.
- Continues to perfect elevated wardrobe essentials for the ambitious, urban man and woman.
- Sources materials from the best mills globally and emphasizes integrity in its process.
- Acquired by Fast Retailing in 2004, leading to international expansion.
- Operates 440 stores worldwide and is a New York brand with a global mindset.
- Customers are described as dreaming big, achieving goals, and aiming for perfection, mirroring the company's ethos.
Equal Opportunity
- Theory is an inclusive employer, welcoming applications from all profiles, regardless of age, race, gender, sexual orientation, disabilities or background.
- The company takes data protection seriously and adheres to applicable privacy policies for the recruitment process.