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About the Role
We are looking for motivated and engaged individuals to improve everyone's journeys. This position supervises employees in dish/EPA, pre-load, liquor/beverage, and transportation areas, ensuring timely completion of all activities supporting catering efforts.
Responsibilities
- Lead and direct all dish room, liquor/beverage process employees.
- Ensure quality production standards are maintained for all accounts.
- Maintain Company policies and procedures, and airline customer specification books.
- Prepare management reports (e.g., attendance, HAACCP, labor).
- Ensure safety, quality, and compliance with customer specifications, regulatory requirements, and company policies.
- Verify accuracy of specifications, airline diagrams, and other standards.
- Ensure all products are coded according to Gate Gourmet procedures.
- Conduct inventory of Gate Gourmet products and customer materials to ensure proper usage and minimize waste.
- Complete required requisitions for the Storeroom to maintain adequate supply.
- Maintain daily temperature logs and other required logs and reports.
- Collaborate with maintenance staff for preventive machinery maintenance and timely reporting of issues.
- Control food cost and other controllable costs.
- Work with management staff to improve unit performance.
- Conduct performance evaluations, coaching, counseling, and prepare corrective actions for employees, liaising with HR.
- Manage work flow balancing and division of responsibilities among employees.
- Determine staffing needs for coverage (e.g., sick calls, vacation relief, medical leaves, volume changes).
- Determine the number of employees needed per shift in conjunction with department leaders.
- Ensure compliance with company Wage & Hour policy, including rest and meal breaks.
- Train and monitor employees on proper work procedures to maximize productivity and minimize expenses.
- Monitor daily manpower planning and schedule employees.
- Responsible for employee retention and reducing employee turnover.
- Provide coaching, counseling, and prepare corrective actions in compliance with applicable union/collective bargaining agreements.
- Review and ensure employees are in correct cost centers and job titles.
- Review and ensure union represented employees’ pay rates are correct based on wage scales and seniority.
- Ensure compliance with all company required policies, procedures, and processes, including required training.
Requirements
- High School Diploma or GED required.
- Associates degree preferred.
- 2+ years supervisory experience in a high volume, manufacturing, food production, restaurant, or catering environment, or equivalent experience.
- Strong and effective leadership skills.
- Ability to successfully manage a staff of 30+ hourly employees.
- Candidate must be comfortable with all levels of employees.
- Ability to drive positive program change.
- Ability to train others required.
- Ability to give negative and positive feedback to employees on a daily basis.
- Excellent time management skills required.
- Ability to handle multiple tasks without losing focus on priorities.
- Strong organizational, analytical, communication, and leadership skills required.
- Must be innovative and able to make changes to the operation as needed.
- Basic computer skills with working knowledge of Microsoft Office products required.
- Ability to obtain ServSafe Certification required.
- ServSafe Certified preferred.
- Expresses oneself clearly and effectively when speaking and writing to individuals and groups.
- Listens attentively and ensures communication is understood by all parties involved.
- Bi-lingual in English and Spanish/Chinese Mandarin/ Vietnamese/Hindi/Polish a plus.
- Must have strong and effective leadership skills, and the ability to successfully manage a staff of 30+ hourly employees.
- Current or previous labor relations experience is a plus, but not required.
- Candidate must be comfortable with all levels of employees and have the ability to drive positive program change.
- Ability to train others required.
- Must have the ability to give negative and positive feedback to employees on a daily basis.
- Excellent time management skills required. Ability to handle multiple tasks without losing focus on priorities.
- Strong organizational, analytical, communication and leadership skills required.
- Must be innovative and have the ability to make changes to the operation as needed to further improve the work environment and unit performance.
- Basic computer skills with working knowledge of Microsoft Office products required.
- Ability to obtain ServSafe Certification required.
- ServSafe Certified preferred.
- Expresses oneself clearly and effectively when speaking and writing to individuals and groups; listening attentively and insuring communication is understood by all parties involved.
- Bi-lingual in English and Spanish/Chinese Mandarin/ Vietnamese/Hindi/Polish a plus.
Skills
- Leadership
- Time Management
- Organizational Skills
- Analytical Skills
- Communication Skills
- Microsoft Office
- ServSafe Certification
- Labor Relations
- Training
- Feedback Delivery
- Innovation
- Problem Resolution
- Team Leadership
- Developing People
- Influencing
- Building Relationships
- Motivating
- Inspiring
- Effective Communication
- Delivering Business Results Under Pressure
- Championing Performance Improvement
- Customer Focus
Location
- USA
Work Type
- Full-Time
- Exempt
Experience Level
- 2+ years supervisory experience
Education Level
- High School Diploma or GED
- Associates degree preferred
Salary/Compensations
- $63,400-$70,000
Benefits
- Paid time off
- 401k, with company match
- Company sponsored life insurance
- Medical, dental, vision plans
- Voluntary short-term/long-term disability insurance
- Voluntary life, accident, and hospital plans
- Employee Assistance Program
- Commuter benefits
- Employee Discounts
- Free hot healthy meals for unit operations roles
About the Company
- gategroup is an equal opportunity employer committed to workforce diversity.
- If you want to be part of a team that helps make travel and culinary memories, join us!
Equal Opportunity
- All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status or other category under applicable law.
- For further information regarding Equal Employment Opportunity, copy and paste the following URL into your web browser: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf