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About the Role
We are looking for a People Analyst with practical UK HR experience to support the delivery of HR Operations Services within Global Services. In this role, you will contribute to employee lifecycle administration, workforce transactions, UK Right to Work processes and HR compliance, while helping to deliver a positive employee experience. As an entry point to HR for employees and managers, you will provide a responsive and customer-focused service, listening carefully, identifying the nature and priority of each enquiry, and ensuring it is resolved or directed to the appropriate team. You will need to triage and influence with care, confidence and sound judgement, while creating a positive employee experience. Reporting to the Superintendent People, you will work with employees, managers, payroll teams and other internal stakeholders to deliver reliable, compliant and customer-focused services. You will need to bring a good understanding of UK HR practices and relevant employment legislation, combined with excellent attention to detail and a commitment to maintaining the accuracy and integrity of employee data. We are looking for someone who takes ownership of their work, proactively identifies what needs to be done and follows activities through to completion. This is an opportunity to build further capability across HR operations, employee data, service delivery and continuous improvement while contributing to process standardisation and automation.
Responsibilities
- Deliver employee lifecycle activities, including onboarding, job changes and workforce transactions.
- Support UK Right to Work processes and checks, ensuring appropriate records are accurately maintained and requirements are followed.
- Process HR transactions accurately in line with service-level agreements, operational procedures, controls and compliance requirements.
- Maintain accurate employee records, documentation and data in Workday and other HR service platforms, with a strong focus on data quality, integrity and confidentiality.
- Act as an entry point to HR for employees and managers, providing a professional, responsive and customer-focused service through HR service platforms and operational support channels.
- Triage employee and manager enquiries with care, confidence and sound judgement, resolving appropriate operational queries and directing or escalating more complex, sensitive or policy-based matters to the Senior HRA or relevant specialist team.
- Use data and analytical skills to identify trends, recurring issues, workflow inefficiencies and opportunities to improve service delivery, processes and the employee experience.
- Take proactive ownership of enquiries and operational activities, identifying priorities and following work through to completion rather than relying solely on task allocation.
- Resolve or escalate operational issues, system errors, risks and service delivery concerns in line with governance processes.
- Support reporting, enquiry tracking and service delivery visibility through accurate data entry and record management.
- Contribute to continuous improvement, standardisation and automation initiatives that strengthen service efficiency and quality.
- Collaborate with payroll teams and internal stakeholders to support integrated service delivery.
Requirements
- Practical HR experience within a UK environment, with a good understanding of UK HR practices and relevant employment legislation.
- Experience supporting UK Right to Work checks and associated compliance requirements.
- Knowledge and practical experience of employee lifecycle processes and workforce administration.
- Knowledge of employee lifecycle processes and workforce administration.
- Demonstrated ability to manage multiple priorities while maintaining accuracy, confidentiality and compliance, with a strong commitment to data integrity and attention to detail.
- A proactive approach to work, with the ability to take ownership, use initiative, identify what needs to be done and follow activities through to completion.
- Excellent customer service and communication skills, with the ability to listen, build trust, influence appropriately and support employees and managers with care and confidence.
- Strong judgement and triage capability, with the ability to assess enquiries, establish priorities and recognise when matters should be resolved, redirected or escalated.
- Strong analytical and problem-solving capability, with the ability to interpret information and data, identify trends and contribute to service and process improvements.
- Experience with continuous improvement, automation or process standardisation initiatives.
- Experience working within an HR shared-services or high-volume operational environment.
- Experience partnering with payroll or workforce management teams.
- Previous experience using Workday or a comparable HR information system.
Skills
- UK HR experience
- Employee lifecycle administration
- Right to Work compliance
- Workday
- Employee data management
- Triage of employee and manager enquiries
- Data integrity
- Proactive service delivery
- Continuous improvement
- UK HR practices
- Employment legislation
- Attention to detail
- Customer service
- Communication
- Analytical skills
- Problem-solving
- Process standardisation
- Automation
Location
- London
Work Type
- Full-time
Experience Level
- Entry level
Salary/Compensations
- Competitive salary package with annual cash incentive awards for eligible employees
Benefits
- Career development & education assistance
- Top tier family-friendly health and medical programs
- Pension plan
- Wellbeing benefits
- Generous Rio Tinto employee share program
- Employee Assistance Program
- Ongoing individual wellbeing support for you and your family for personal and professional matters
- Leave for all of life’s reasons (vacation/annual, paid parental, sick leave)
About the Company
- Rio Tinto is a leading global mining and materials company.
- We operate in 35 countries where we produce iron ore, copper, aluminium, critical minerals, and other materials needed for the global energy transition and for people, communities, and nations to thrive.
- We have been mining for 150 years and operate with knowledge built up across generations and continents.
- Our purpose is finding better ways to provide the materials the world needs – striving for innovation and continuous improvement to produce materials with low emissions and to the right environmental, social and governance standards.
- We’re focused on creating partnerships to solve problems, create win-win situations and meet opportunities.
Equal Opportunity
- At Rio Tinto, we particularly welcome and encourage applications from Indigenous Peoples, women, the LGBTQ+ community, mature workers, people with disabilities and people from different cultural backgrounds.
- We are committed to an inclusive environment where people feel comfortable to be themselves.
- We want our people to feel that all voices are heard, all cultures respected and that a variety of perspectives are not only welcome – they are essential to our success.
- We treat each other fairly and with dignity regardless of race, gender, nationality, ethnic origin, religion, age, sexual orientation or anything else that makes us different.