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About the Role

Wells Fargo's Consumer Banking and Lending Digital team is seeking a Business Product Leader to own the strategy, roadmap, and outcomes for Fargo, an AI-powered digital banking assistant for business clients. This leader will be the single accountable product owner for the Business Banking AI team, focusing on enabling small-business clients to service their accounts within Fargo and providing financial insights to help business owners strengthen their operations.

Responsibilities

Manage and develop the Fargo for Business AI roadmap, covering everyday servicing, onboarding and activation, and proactive financial insights for business clients.
Provide leadership, management, and direction to Business Banking partners as their single front door for Fargo, balancing business priorities against platform capabilities.
Develop strategies to move high-volume business servicing into self-service in Fargo, such as account and card servicing, payments and transfers, user and access management, and account maintenance.
Lead the Business Banking AI team by making strategic decisions on natural language understanding, generative AI, and agent capabilities, collaborating with Technology, Design, and Model Development partners.
Define and deliver business financial insights, including cash flow visibility, spending and receivables trends, alerts, and recommended next actions.
Understand market options, including competitor and fintech small-business assistants, and educate Business Banking leadership on these opportunities.
Collaborate and influence across Technology, UI Design, and Model Developers teams.
Lead team to achieve objectives with clear success measures for containment, accuracy, client satisfaction, activation, insight engagement, and call reduction.
Manage allocation of people and financial resources for Fargo for Business.
Ensure business-client experiences meet regulatory requirements, working with Risk and Compliance.
Develop and guide a culture of talent development to meet business objectives and strategy.

Requirements

10+ years of Artificial Intelligence solutions experience, or equivalent experience demonstrated through work experience, training, military experience, or education.
4+ years of management or leadership experience.
Ability to travel up to 10% of the time.
This position is not eligible for Visa sponsorship.

Skills

Digital product experience in small business, business banking or commercial banking
Experience building conversational AI, virtual assistant or generative AI products at scale
Experience with financial insights, cash flow management or personal/business financial management products
Knowledge of business servicing journeys, including multi-user access, entitlements, payments and account maintenance
Experience with digital onboarding and activation for business clients
Track record of using client data and voice of customer insight to set the roadmap
Experience presenting to senior executives and line-of-business leadership
Experience leading product teams in an agile or pod/cell operating model

Location

Charlotte, North Carolina
San Francisco, California
Irving, Texas

Work Type

Hybrid

Experience Level

10+ years of Artificial Intelligence solutions experience
4+ years of management or leadership experience

Salary/Compensations

$215,000.00 - $355,000.00

Benefits

Health benefits
401(k) Plan
Paid time off
Disability benefits
Life insurance, critical illness insurance, and accident insurance
Parental leave
Critical caregiving leave
Discounts and savings
Commuter benefits
Tuition reimbursement
Scholarships for dependent children
Adoption reimbursement

About the Company

Wells Fargo is an equal opportunity employer.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company.
They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions.
There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.