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About the Role
Guardian Life is seeking an experienced IT Asset Manager to advance our enterprise IT Asset Management capabilities. This role involves leading and maturing processes for tracking, governing, and managing hardware and software assets throughout their lifecycles, partnering with various teams to improve visibility, strengthen controls, support audits, optimize licensing, and enable data-driven decisions.
Responsibilities
- Define, implement, and continuously improve the enterprise IT Asset Management (ITAM) strategy, operating model, standards, and governance for hardware and software assets.
- Own and govern end-to-end hardware asset lifecycle processes, including request, procurement, receipt, inventory, assignment, movement, refresh, reuse, return, retirement, and secure disposal.
- Own and govern software asset lifecycle processes, including software inventory, entitlement and license tracking, normalization, reconciliation, compliance, renewals, reclamation, and retirement.
- Establish and enforce policies, procedures, roles, controls, and data standards that promote accurate, complete, and audit-ready asset records.
- Monitor hardware and software asset data quality, lifecycle compliance, inventory accuracy, license position, and exceptions using dashboards, KPIs, and recurring controls.
- Lead software license compliance and optimization activities, helping identify unused or underutilized licenses, contractual risk, and opportunities to reduce software spend.
- Partner with Procurement, Strategic Sourcing, Finance, Cybersecurity, Legal, Infrastructure, End User Technology, and application owners to align asset management with purchasing, contracts, risk, financial controls, and technology standards.
- Support software publisher audits, internal audits, regulatory examinations, and other assurance activities by maintaining supporting records, evidence, and repeatable controls.
- Administer, optimize, or provide functional leadership on ServiceNow’s Software Asset Management Professional.
- Partner with platform and technical teams to improve integrations with discovery, endpoint management, procurement, contract, financial, and configuration management data sources.
- Ensure appropriate alignment and reconciliation between asset records and related configuration data while maintaining clear distinction between financial/lifecycle asset management and configuration management objectives.
- Develop and communicate ITAM metrics and insights to leadership, including inventory accuracy, lifecycle status, license compliance, software utilization, audit findings, cost avoidance, savings opportunities, and control effectiveness.
- Drive remediation of asset management exceptions and compliance gaps, escalating material risks as appropriate.
- Create and maintain process documentation, operational procedures, governance standards, training materials, and stakeholder communications.
- Promote IT Asset Management best practices across the organization and serve as a subject matter expert for hardware, software, licensing, governance, and lifecycle management.
- Drive continuous improvement and increasing automation of ITAM processes while favoring sustainable, platform-native capabilities over unnecessary customization.
Requirements
- Bachelor’s degree in Information Technology, Business, Finance, or a related field, or equivalent relevant experience.
- 5+ years of hands-on experience in IT Asset Management, including responsibility for hardware and software asset lifecycle management.
- Proven experience establishing or operating ITAM governance, policies, controls, inventory practices, compliance processes, and audit support in a complex enterprise environment.
- Experience managing software licensing and compliance activities, including entitlement tracking, normalization, reconciliation, renewals, reclamation, and optimization.
- Experience with a software asset management tool such as ServiceNow Software Asset Management Professional (SAMPro), Flexera, or a comparable enterprise solution.
- Working knowledge of hardware asset management concepts, inventory controls, asset lifecycle practices, and relationships among asset, procurement, discovery, endpoint, and CMDB data.
- Understanding of common software licensing models and the ability to interpret licensing, entitlement, and usage data to identify compliance risk and optimization opportunities.
- Strong analytical and problem-solving skills with a data-driven approach to decision-making and continuous improvement.
- Ability to develop meaningful ITAM metrics, dashboards, compliance reporting, and executive-level insights.
- Excellent written and verbal communication skills, with the ability to work effectively with technical, financial, procurement, security, legal, and business stakeholders.
- Experience managing cross-functional initiatives and driving accountability where ownership spans multiple teams.
- Strong understanding of IT Service Management processes and ITIL principles; ITIL 4 Foundation certification is a plus.
- IT Asset Management or vendor-specific certifications such as IAITAM, ServiceNow CIS-SAM/CIS-HAM, or Flexera certifications are a plus.
- Familiarity with relevant governance, security, and control frameworks such as COBIT and NIST is advantageous.
- Must be legally authorized to work in the United States, without the need for employer sponsorship/support now or at any time in the future.
Skills
- IT Asset Management
- Hardware Asset Lifecycle Management
- Software Asset Lifecycle Management
- ITAM Governance
- ITAM Policies
- ITAM Controls
- Inventory Practices
- Compliance Processes
- Audit Support
- Software Licensing Management
- Entitlement Tracking
- Normalization
- Reconciliation
- Renewals
- Reclamation
- Optimization
- ServiceNow Software Asset Management Professional (SAMPro)
- Flexera
- Hardware Asset Management Concepts
- Inventory Controls
- Asset Lifecycle Practices
- Procurement Data
- Discovery Data
- Endpoint Data
- CMDB Data
- Software Licensing Models
- Licensing Interpretation
- Entitlement Data Interpretation
- Usage Data Interpretation
- Analytical Skills
- Problem-Solving Skills
- Data-Driven Decision-Making
- Continuous Improvement
- Metrics Development
- Dashboard Creation
- Compliance Reporting
- Executive-Level Insights
- Written Communication
- Verbal Communication
- Cross-functional Initiative Management
- Accountability Driving
- IT Service Management Processes
- ITIL Principles
- COBIT
- NIST
Location
- Bethlehem, PA
- Holmdel, NJ
- Pittsfield, MA
- Stamford, CT
Work Type
- Hybrid
- 3 Days onsite, 2 days remote
Experience Level
- 5+ years of hands-on experience in IT Asset Management
Education Level
- Bachelor’s degree in Information Technology, Business, Finance, or a related field, or equivalent relevant experience.
Salary/Compensations
- $99,150.00 - $162,885.00
Benefits
- Support and flexibility to achieve professional and personal goals
- Skill-building opportunities
- Leadership development opportunities
- Philanthropic opportunities
- Opportunities to build communities
- Opportunities to grow your career
- Diverse colleagues
- High ethical standards
- Contemporary, supportive, flexible, and inclusive benefits and resources
About the Company
- Guardian Life provides security through insurance and wealth management products and services.
- Founded in 1860, Guardian Life has a long-term view to help customers prepare for life's events.
- Guardian Life is a Fortune 250 company and a leading provider of life, disability and other benefits for individuals, at the workplace and through government sponsored programs.
Equal Opportunity
- Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.
- Guardian is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.
- Guardian also provides reasonable accommodations to qualified job applicants (and employees) to accommodate the individual's known limitations related to pregnancy, childbirth, or related medical conditions, unless doing so would create an undue hardship.
- Guardian Life is not currently or in the foreseeable future sponsoring employment-based visas (e.g., such as an H-1B).