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About the Role
This role is designed for a high-potential professional who has mastered the basics of digital advertising and is hungry to develop deep ad-tech expertise, navigate complex operational landscapes, and step up to strategic client ownership. You will partner closely with senior CSMs and Sales, managing a book of growing mid-market accounts while learning how to command client relationships in a high-pressure, fast-paced industry. You should be someone who actively works AI into your daily routines to handle manual tasks, organize data, and free up your time to focus on strategic development.
Responsibilities
- Co-Own & Grow a Book of Business: Successfully manage a portfolio of growing mid-market accounts (primarily Tier 3 and transitioning Tier 2 accounts) across the CEE regions, owning day-to-day satisfaction, adoption, and renewals.
- Fast-Track Technical Mastery: Dive deep into the mechanics of the IAS product suite (verification, brand safety, programmatic, and social integrations), learning how to troubleshoot complex setups and bridge the gap between clients and Technical Customer Operations (TCO) teams.
- Embed AI in Your Daily Workflow: Actively utilize generative AI tools (e.g., ChatGPT, Claude, Gemini) to optimize daily operational routines—automating report summaries, drafting client communications, and analyzing complex spreadsheet data to isolate campaign anomalies quickly.
- Proactively Solve Process Gaps: When encountering an uncompleted process, an ambiguous system setup, or a functional bottleneck, work cross-functionally to find creative workarounds and contribute to building cleaner internal standard operating procedures.
- Support Strategic Account Planning: Partner directly with senior CSMs to support governance across markets on high-value, multie-regional accounts, assisting in compiling deep-dive data analyses, identifying measures for campaign optimizations, and preparing for strategic Quarterly Business Reviews (QBRs).
Requirements
- Professional fluency in German and English is mandatory (written and verbal).
- 1-3 years of experience in Customer Success, Account Management, Ad Operations, or a similar role at a media agency, DSP, SSP, publisher, or ad-tech provider.
- Genuine interest in LLMs, Agentic AI, and productivity automation, with a track record of using generative AI tools.
- Solid baseline understanding of the digital advertising ecosystem (including programmatic buying, social platforms, and agency structures).
- Exceptional organizational and project coordination skills; ability to manage a high volume of moving parts, multiple deadlines, and changing priorities without getting overwhelmed.
- Strong desire to be mentored, take constructive feedback, and actively develop commercial and presentation skills to graduate into a full CSM role in the medium term.
Skills
- Digital advertising
- Ad-tech expertise
- Client relationship management
- Problem-solving
- Troubleshooting
- Generative AI tools (e.g., ChatGPT, Claude, Gemini)
- Data analysis
- Project coordination
- Communication
- Presentation skills
Location
- CEE regions
Work Type
- Hybrid
Experience Level
- Senior Associate
- 1-3 years
About the Company
- Integral Ad Science (IAS) is a leading global media measurement and optimization platform that delivers the industry’s most actionable data to drive superior results for the world’s largest advertisers, publishers, and media platforms.
- IAS's software provides comprehensive and enriched data that ensures ads are seen by real people in safe and suitable environments, while improving return on ad spend for advertisers and yield for publishers.
- Our mission is to be the global benchmark for trust and transparency in digital media quality.
Equal Opportunity
- IAS is an equal opportunity employer, committed to our diversity and inclusiveness.
- We will consider all qualified applicants without regard to race, color, nationality, gender, gender identity or expression, sexual orientation, religion, disability or age.
- We strongly encourage women, people of color, members of the LGBTQIA community, people with disabilities and veterans to apply.