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About the Role

Our tutors and coaches are key to improving student outcomes. This role oversees the recruitment, onboarding, training, and management of tutors and coaches, while also supporting relationships with external organizations and volunteer providers. Tutors and coaches work online with students in one-hour sessions, offering academic support or skills-based coaching.

Responsibilities

Play an active role in the recruitment of coaches and tutors, including reviewing and processing applications and running interviews.
Work with the Tuition and Coaching Manager to deliver the recruitment strategy.
Deliver engaging information sessions for potential volunteers and attend recruitment fairs and events (online and in-person).
Collaborate with the Communications team to develop engaging collateral.
Work with fellow coordinators to create and manage volunteer adverts and expression of interest forms.
Review and develop training materials and resources, ensuring tutors and coaches are well-equipped and knowledgeable about the programme and what is expected of them.
Deliver engaging training sessions for large groups of volunteers (some evening and weekend working will be required during training periods, with time off in lieu provided).
Support efficient onboarding of tutors and coaches, including processing DBS checks, reviewing references and providing updates.
Support key volunteering relationships, working with the Fundraising and Communications team to provide regular updates and reporting for corporate and university partners.
Match coaches and students, managing the success of the pairings including monitoring attendance, dealing with coach and student queries, contacting students regarding their coaching sessions.
Work closely with University Access Officers to drive coaching session attendance, student engagement and overall impact in line with KPIs.
Analyze and review Tuition and Coaching activity and make recommendations on how to improve delivery.
Manage the Tuition and Coaching inbox, ensuring timely responses to queries.
Align and deliver tutor and coach communications, newsletters and updates.
Keep stakeholder records on Salesforce up to date and provide data using CRM systems and spreadsheets.
Quality assure tutors and coaches by observing session recordings and providing feedback and advice in line with Quality Assurance framework.
Support student equipment provision as directed by the Tuition and Coaching Manager.
Perform other reasonable tasks in line with your role as requested by the Tuition and Coaching Manager.

Requirements

Excellent organisational, planning and time management skills, with meticulous attention to detail.
Ability to work autonomously, solve problems and juggle tasks within a busy team environment.
Strong presentation and written and oral communication skills, with experience providing front-line client or customer service.
Proficiency in Excel and confidence in recording and assessing numerical data.
Adaptability and flexibility in a changeable environment, supporting the success of cross-team and cross-organisational priorities.
Experience recruiting and coordinating volunteers in a paid or voluntary capacity.
Public speaking and delivering training sessions.
Experience using CRM systems.
Knowledge and experience of the voluntary sector.
Experience working with or managing young people.
Disclosure of a Criminal Record: Applicants for employment that involves working with children and young people must disclose anything listed in their criminal record, with the exception of protected cautions and convictions.
A DBS check at a level appropriate to the job role will be activated before your first day of work.

Skills

Organisational skills
Planning skills
Time management skills
Attention to detail
Problem-solving
Communication skills (written and oral)
Presentation skills
Client/customer service experience
Excel proficiency
Numerical data recording and assessment
Adaptability
Flexibility
Volunteer recruitment
Volunteer coordination
Public speaking
Training delivery
CRM systems usage
Voluntary sector knowledge
Experience working with or managing young people
Salesforce
CRM systems
Spreadsheets

Location

London
Home-based (flexible hybrid working)

Work Type

Permanent
Full Time
37.5 hours per week
Hybrid working

Experience Level

Not specified

Education Level

Not specified

Salary/Compensations

£30,302 if home-based in London
£27,302 if home-based outside of London

Benefits

25 days annual leave plus Bank Holidays and 3-5 Winter closure days
PerkBox
Employee Assistance Programme (24-hour helpline)
Online Medical assistance (24-7 access to a qualified GP)
Interest-free travelcard loans
Cyclescheme loans
2 paid Volunteering Days
1 paid Wellbeing Day
Employer’s pensions contributions (3%)
Learning and Development opportunities
Staff Mentoring scheme
Flexible working arrangements

About the Company

Our mission is to support students from under-resourced backgrounds to access top universities through a unique programme of mentoring, skills coaching, and tuition.
Students enrolled on our programme receive expert support from mentors embedded in schools to guide pupils through their education options, university applications and student life topics.
Our values are: Empowerment, Courage, Impact, Inclusion, Ownership.

Equal Opportunity

The Access Project is an equal opportunities employer.
We are committed to creating a culture where the experiences and voices of people from marginalised backgrounds are listened to and valued; where their skills are appreciated; and where their talents are nurtured and encouraged.
We particularly welcome applications from people with lived experience in reference to our mission.
We are proud to be a Level 1 Disability Confident employer.
If you require any reasonable adjustments please contact us.