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About the Role
VIP Guest Services Representatives are responsible for providing excellent service at Barclays Center events to our most high-end clientele. Responsibilities include greeting and directing guests, managing VIP services, and responding to guest inquiries.
Responsibilities
- Greet guests with a smile.
- Maintain a pleasant, friendly, and professional demeanor.
- Protect the integrity of premium areas by verifying guest tickets/credentials.
- Provide accurate directions to premium areas.
- Maintain a positive working relationship with Levy Restaurants.
- Serve as a central point for guest communication at VIP desks and entryways.
- Respond to guest complaints, questions, and comments.
- Administer Guest Services programs and distribute publications.
- Work with Security to ensure suites are clear of guests and lost items post-event.
- Operate elevators safely and ensure proper guest access to levels.
- Perform a variety of tasks with efficiency and composure.
- Utilize excellent customer service skills and a positive attitude.
- Complete assigned tasks within guidelines and deadlines.
- Maintain a fun, friendly, and safe environment.
- Effectively and calmly interact with upset guests and employees.
- Memorize, recall, and retrieve relevant information.
- Follow all operating policies and procedures.
- Maintain company confidentiality.
- Perform other duties as assigned.
Requirements
- High school diploma or equivalent.
- One year of prior customer service experience, preferably in a sports/entertainment venue.
- Reliable, punctual, and regular in attendance with good communication skills.
- Must have reliable transportation to and from Barclays Center.
- Must be able to work in the elevators.
- Must have the ability to read, write, and understand English.
- Friendly, outgoing personality.
- Ability to take direction well and work well with others.
- Must maintain a neat, well-groomed appearance.
- Must be available to work at least five evening events per week, including all events on Fridays, Saturdays, and Sundays.
- Holidays may also be included.
Skills
- Customer service
- Communication skills
- Ability to work in elevators
- Ability to read, write, and understand English
- Ability to take direction
- Ability to work well with others
- Ability to memorize, recall, and retrieve information
Location
- Barclays Center
Work Type
- Part-Time Hourly
- Onsite
Experience Level
- 1 year customer service experience
Education Level
- High school diploma or equivalent
Salary/Compensations
- $20.09/hour
About the Company
- Legends Global is the world's leading venue management company and producer of live event experiences.
- We are the preeminent management and content partner with over 350 venues worldwide.
- Operating and investing in the world's most important stadiums, arenas, convention centers, and theaters requires unmatched dedication and profound expertise.
- Our focus is YOU! Through investments in growth, resources, and technology we strive to enhance the experience of our internal Team Members and to continue creating amazing live experiences for the guests that we serve.