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About the Role

The Associate Director, Member Education & Communications is responsible for translating the overall Member Engagement strategy into member-focused education strategies, priorities, and programs. This role leads education content strategy and material development, as well as member communications planning, ensuring members receive clear, accessible, and relevant information that builds pension understanding, retirement confidence, and trust in UPP.

Responsibilities

Lead the member communications and education roadmap and editorial calendar, translating strategy into audience-focused programs, content plans, and learning objectives.
Assess member insights, service themes, lifecycle needs, and evolving business needs to recommend education priorities and identify gaps in learning resources.
Build annual and initiative-level education plans, defining audiences, learning outcomes, formats, channels, sequencing, responsibilities, and evaluation approaches.
Integrate education into major pension, service, and organizational initiatives by identifying member learning needs early and recommending appropriate materials and delivery approaches.
Lead the development of member education materials, including presentations, guides, videos, explainers, and digital learning resources.
Develop and maintain presentation materials for member education sessions, ensuring content is clear and audience-focused.
Translate complex pension information into clear, accurate, and accessible learning content for members with varying levels of pension knowledge.
Develop and oversee content from concept through review, approval, and release, maintaining editorial quality, plain language, accessibility, brand alignment, and version control.
Create content briefs, learning objectives, outlines, and standards to guide internal teams and external partners in developing consistent, high-quality education materials.
Lead education projects and working groups, setting clear expectations, roles, timelines, and quality standards for contributors.
Model inclusive, collaborative, and accountable ways of working and support a culture of plain-language communication and continuous learning.
Work with technical subject matter experts to ensure pension content accuracy while maintaining communications accountability for information structure and presentation.

Requirements

7+ years of progressive experience in member education, communications, or adult learning, including developing member- or customer-facing programs in complex, multi-stakeholder settings.
Strong working knowledge of pensions, including plan provisions, pension administration, and member issues.
Experience developing member education plans, programs, and materials, including presentations and resources for different audiences.
Proven ability to translate strategic priorities into clear education plans and supporting member communications, carrying the work through to delivery.
Strong writing, editing, and plain-language skills, with the ability to make complex pension information clear and engaging.
Strong stakeholder management and partnership skills, with the ability to work across operational, digital, policy, and external teams.
Post-secondary education in communications, public relations, journalism, adult education, business, or a related field, or equivalent experience.

Skills

Member education
Communications
Adult learning
Program development
Pension knowledge
Plan provisions
Pension administration
Stakeholder management
Partnership
Writing
Editing
Plain language
Content development
Editorial judgment
Strategic planning
Inclusive leadership

Location

Downtown Toronto
Remote
Hybrid

Work Type

Hybrid
Remote

Experience Level

Associate Director
7+ years of progressive experience

Education Level

Post-secondary education in communications, public relations, journalism, adult education, business, or a related field, or equivalent experience.
Pension or retirement-related certifications (RPA, PPAC) are an asset.

Salary/Compensations

The expected compensation for this role is a combination of base salary and variable incentive. The final total compensation offered will vary depending on your skills, experience and other factors.

Benefits

Defined benefit pension plan
Flexible hybrid work model
Paid time off – vacations, personal days and wellness days
Work remotely up to eight weeks/year
Comprehensive group benefits including medical, dental, vision, etc.
Extended paramedical and mental health service coverage
Health care and lifestyle spending accounts
Fertility treatments, paid parental leave, and gender affirmation coverage
Education Assistance program

About the Company

UPP is the first pension plan of its kind in Ontario’s university sector, proudly serving over 46,000 members across six universities and nineteen sector organizations.
Our purpose is to bring greater retirement peace of mind to the university sector by investing with integrity and serving members with care.
We’re a team of progressive thinkers and agile doers operating within a fast-paced culture of collaboration and respect.
We believe in bringing smart and capable people together to create, solve, and grow with a clear shared vision and values of integrity, inclusivity, ingenuity, and impact.
We’ve built and nurtured a culture that is intentionally welcoming and purposefully rooted in equity, diversity, inclusion, and reconciliation (EDI&R).
We believe diverse teams, perspectives, and lived experiences contribute to better decisions and a better workplace.
UPP celebrates its fifth anniversary and is recognized for its efforts: 2026 Greater Toronto’s Top 100 Employers, 2026 Canadian HR Award for Excellence in Diversity, Equity, Inclusion & Belonging.
Do work that matters. We are duty-bound to serve our members’ interests.
Sustainability is ingrained in our work to ensure members have a resilient future.
Collaboration is how UPP was born and how we work with each other and our partners.
Every win is a shared win.
You’ll have the opportunity to work on unique, once-in-a-career projects that maximize your skill set and teach new ones.

Equal Opportunity

UPP enthusiastically welcomes applications from all qualified applicants and especially invites people with lived experience as an Indigenous person, a person with a disability or as a member of another Human Rights Code protected group that faces barriers to employment to apply.
Our goal is to create a barrier-free experience for every candidate throughout the recruitment process.