Veterinary Receptionist / Client Service Representative
Western Veterinary Partners · Brewerton, NY, US
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About the Role
Cicero Animal Clinic is seeking an outgoing Veterinary Receptionist / Client Service Representative to serve as the welcoming face of our hospital. In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment.
Responsibilities
- Manage appointments and daily patient flow
- Handle multi-line phones and in-person interactions
- Process transactions
- Support clients with essential information about our services
- Provide compassionate, professional service to clients during both routine and emotionally sensitive situations
- Accurately process payments and maintain financial records
- Collaborate with a team
- Remain calm, professional, and solution-oriented during busy periods
Requirements
- 1+ years of experience in a customer service, reception, or client-facing role
- Previous veterinary receptionist or healthcare-related front-desk experience preferred; other customer service backgrounds will be considered
- Ability to manage a multi-line phone system while assisting in-person clients
- Experience working with veterinary practice management software, especially Avimark, preferred
- Exceptional verbal and written communication skills
- Strong organizational and time management skills
- Experience scheduling appointments and coordinating calendars preferred
- Positive attitude and willingness to collaborate with a team
Skills
- Customer service
- Reception
- Client-facing communication
- Multi-line phone system operation
- Veterinary practice management software (Avimark preferred)
- Verbal communication
- Written communication
- Compassionate service
- Professional service
- Organizational skills
- Time management
- Appointment scheduling
- Calendar coordination
- Payment processing
- Financial record maintenance
- Team collaboration
- Problem-solving
Location
- Not specified
Work Type
- Full-time
- Flexible schedule (4 x 10 or 5 x 8)
- Monday-Friday
- Friday mornings required
Experience Level
- 1+ years of experience
Salary/Compensations
- $17.50 – $18.50 per hour
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- Employee Assistance Program (EAP)
- 401k with company match
- Paid time off
- Personal pet discount
About the Company
- Cicero Animal Clinic adopts a collaborative approach to patient care, with veterinarians supported by experienced Client Service Representatives, Veterinary Assistants, skilled LVTs, and a robust management team.
- Prioritizes individual attention and invests in individuals as people.
- Believes a satisfied workforce fosters a cohesive team, providing outstanding patient care and customer service.
- Features a chocolate fountain.
Equal Opportunity
- Western Veterinary Partners is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.
- Western Veterinary Partners is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in the job application process.