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About the Role

Amex Digital Labs catalyzes digital innovation at American Express by originating, incubating, and managing emerging products and platforms. The Digital Labs Agentic Strategy & Partnerships team leads the strategy and execution of American Express’ key initiatives and partnerships across agentic commerce. As Senior Manager, you will play a key role in executing American Express’ agentic commerce strategy and advancing integrations with strategic partners. This role sits at the intersection of strategy, partnerships, payments, technology, and product.

Responsibilities

Manage day-to-day relationships with key external partners, including AI platforms, Payment Service Providers, Merchants, and other ecosystem players, serving as the primary point of contact for agentic commerce initiatives, driving partner engagement, and ensuring progress against shared objectives.
Support the execution of Amex’s agentic commerce strategy, translating strategic priorities into actionable roadmaps, identifying opportunities to advance Amex’s agentic commerce capabilities, and partnering with internal stakeholders to bring initiatives to market.
Drive cross-functional workstreams and collaborate closely with key enterprise stakeholders.
Support cross-enterprise agentic commerce governance and coordination including facilitating working groups, tracking key milestones and deliverables, identifying risks and dependencies, and driving accountability across teams.
Monitor the evolving AI and payments landscapes for industry developments, emerging technologies, partner capabilities, and competitive activity to identify actionable insights and opportunities for American Express. Build credibility with internal and external stakeholders through strong judgment, intellectual curiosity, clear communication, and a willingness to challenge the status quo.

Requirements

Exceptional interpersonal communication and influencing skills with the ability to work with stakeholders across different functions, colleagues at all levels and external partners.
Experience managing external partner relationships, including driving day-to-day engagement, coordinating joint initiatives, and delivering against shared objectives.
Proven ability to drive complex, cross-functional projects and workstreams and manage competing priorities.
Creative problem-solving skills, strong attention to detail, and comfort operating with imperfect information.
Strong interest in AI, emerging technologies, and digital payments, with familiarity with key players, trends, and consumer-facing products.
Thrives in a fast-paced, innovation-focused environment with a strong sense of ownership, initiative, and accountability.
Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Skills

AI
Emerging technologies
Digital payments
Partner relationship management
Cross-functional project management
Communication
Influencing
Problem-solving

Location

United States

Work Type

Hybrid
Onsite
Virtual

Experience Level

Senior Manager

Benefits

Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

About the Company

At American Express, our culture is built on a 175-year history of innovation, shared values, and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues.
From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Equal Opportunity

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.
For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
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