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About the Role
As a Strategic Client Services Manager, you will lead the tactical and creative development for a portfolio of top brands, driving their growth and retention by providing exceptional digital marketing solutions. You will partner with internal Epsilon specialists and key client stakeholders to design and implement personalized digital strategies, ensuring seamless integration onto the Epsilon platform. This role is highly collaborative, working with 12 different cross teams internally plus working alongside your client to deliver the best-in-class objective-based solutions.
Responsibilities
- Lead the tactical and creative development for a portfolio of top brands.
- Drive client growth and retention by providing exceptional digital marketing solutions.
- Partner with internal Epsilon specialists and key client stakeholders to design and implement personalized digital strategies.
- Ensure seamless integration of strategies onto the Epsilon platform.
- Lead cross-functional teams.
- Develop expertise in digital MarTech strategy, revenue growth, project management, and client services.
- Lead internal and external strategic initiatives that drive client success and long-term account growth.
- Present business cases and influence decision-making at the executive level.
Requirements
- 2-4 years of client management or commercial experience in the digital marketing landscape, either agency or client-side.
- Excellent interpersonal and communication skills at all levels.
- Experience working in a target-driven environment, with a track record of exceeding growth KPIs.
- Demonstrated ability to grow client revenue through strategic up- and cross-selling of tailored solutions.
- Solid commercial insight, with the ability to identify and manage growth opportunities and support business success across a wide portfolio of clients.
- Strong organisational and project management experience.
- Creative and strategic thinking with a focus on continuous improvement.
- Experience in mentoring and training junior team members.
- A deep understanding of the digital industry and a passion for its evolving nature.
- Ability to work closely with product owners and become a solutions specialist.
- A growth-oriented mindset, continually seeking ways to enhance skills and stay ahead in a fast-changing industry.
- Comfortable engaging with senior stakeholders.
Skills
- Digital marketing
- Client management
- Commercial experience
- Interpersonal skills
- Communication skills
- Project management
- Strategic thinking
- Creative thinking
- MarTech strategy
- Revenue growth
- Solutions specialist
Location
- London
Work Type
- Hybrid
- Full-time
Experience Level
- 2-4 years
Benefits
- Competitive compensation
- Great benefits package
- Endless opportunities to advance your career
About the Company
- Epsilon powers connected marketing by unlocking the full potential of data and identity.
- Epsilon is transforming the marketing and advertising technology landscape.
- Epsilon’s unique combination of data-driven insights and cutting-edge technology offers a compelling opportunity to work on industry-leading projects that redefine how brands connect with consumers.
- Epsilon is a global leader in data and identity, with deep expertise in digital media, clean rooms, customer data platforms, loyalty and marketing services.
- Positioned at the center of Publicis Groupe, Epsilon helps brands deliver personalized experiences at scale and build lasting customer relationships by unlocking the full potential of data and identity.
- Epsilon operates in 30+ countries across EMEA, the Americas and APAC, with more than 8,000 employees.
- Epsilon has five values that define our culture and guide us as we create value for our clients, our people and consumers: Act with integrity, Work together to win together, Innovate with purpose, Respect all voices, Empower with accountability.
Equal Opportunity
- Epsilon is committed to equal access to opportunity for people without regard to race, age, sex, disability, neurodiversity, sexual orientation, gender identity, pregnancy and parental, marriage and civil partnership or religion or belief.
- We are committed to providing reasonable adjustments for candidates in our application process.