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About the Role
As a Receptionist at Hilton London Wembley, you will be responsible for ensuring a seamless check-in and check-out process, and delivering memorable experiences that make the stay for every guest.
Responsibilities
- Work part-time hours: This position is offered on a 24-hour-per week contract
- Deliver a warm welcome: Greet guests upon arrival and complete the check-in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance
- Support efficient check-out: Process guest departures by verifying charges, handling payments, issuing receipts, and using the point-of-sale system accurately
- Provide hotel and local knowledge: Demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries
- Promote hotel services: Use up-selling techniques to recommend hotel amenities and maximize room and service revenue
- Delight our guests: Respond to guest requests, resolve concerns with care and urgency, and effectively manage messages and communications
- Support wider front of house operations: Be flexible in assisting across the wider Front of House team, including Reception, Concierge, and Switchboard duties as required
Requirements
- A passion for spreading the light and warmth of Hospitality
- Acting with Integrity and always doing the right thing
- Inspiring others through Leadership
- A belief that Teamwork drives the best outcomes
- A sense of Ownership and accountability
- A focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact
Location
- London Wembley
Work Type
- Part-time
Salary/Compensations
- Up to £13.79 per hour
Benefits
- Competitive pay
- Discounted hotel stays through Go Hilton travel programme
- Food and beverage discounts (50% off)
- Free meals on duty
- Generous holiday allowance (28 days including bank holidays)
- Employee Stock Purchase Programme (ESPP) with a 15% discount
- Pension scheme
- High street discounts through Perks at Work
- Mental health resources through Care for All hub
- Free counselling and support through Employee Assistance Programme (EAP)
- Crisis Concierge
- Career development opportunities
About the Company
- Hilton is a global leader in hospitality, having welcomed more than 3 billion guests worldwide.
- Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune.
- We are committed to providing the best stay for every guest and setting new standards for the future of travel.