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About the Role
The Desktop Support Associate plays a key role in ensuring the smooth deployment, maintenance, and recovery of IT equipment across the organisation. This role provides hands-on support for hardware, assists with equipment lifecycle activities, and contributes to overall inventory and logistics operations.
Responsibilities
- Fulfil materials and equipment requests efficiently and accurately
- Deploy desk setups and monitor configurations
- Provide desk-side support and manage quick-fix solutions
- Collect IT equipment for terminations, upgrades, or decommissions
- Assist with internal desk moves and hardware relocations
- Provide troubleshooting and Tier 1 support where appropriate
- Maintain and restock IT cabinets and vending machines
- Perform Level 1 vending machine maintenance (training provided)
- Conduct vending machine planogram changes, relocations, and decommissions
- Proactively manage inventory within deployment scope
- Track all hardware using internal data systems to ensure traceability
- Manage e-waste logistics and support donation requests
- Receive inbound hardware and conduct physical inventory counts
- Support LATAM shipments and coordinate outbound logistics as needed
- Work closely with regional inventory teams to align operational efforts
- Participate in cycle counting and contribute to overall stock accuracy
- Complete special projects as assigned by site leadership
Requirements
- 1+ years of experience in IT support, help desk, or desktop support
- English proficiency is essential for internal stakeholder communication
- Ability to work effectively both independently and as part of a team
Skills
- Proficiency in Microsoft Office, particularly Excel and Outlook
- Strong communication skills, both verbal and written
- Excellent time management and prioritisation skills
- Detail-oriented with strong organisational abilities
- Professionalism and a strong customer service mindset
- Experience in logistics, warehousing, manufacturing, or similar environments
- Familiarity with inventory tracking systems or asset management tools
Location
- Onsite
Work Type
- Full-time
Experience Level
- 1+ years
Education Level
- Associate degree in IT, Computer Science, or related field (or equivalent experience)
About the Company
- At EOS, we are committed to delivering innovative solutions that empower businesses and individuals to thrive.
- Our culture is built on collaboration, integrity, and continuous improvement, ensuring we provide exceptional service and create meaningful impact.
Equal Opportunity
- We believe diversity and inclusion are essential to our success.
- We welcome individuals from all backgrounds and strive to create an environment where everyone feels respected, valued, and empowered to contribute their unique perspectives.