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About the Role

The Princess Margaret Cancer Centre is seeking a Patient Flow Coordinator to manage the overall processing of patient clinic visits from registration through to follow-up appointments. This role involves transcribing physician orders, scheduling appointments, answering patient queries, and facilitating efficient patient flow within a busy outpatient clinic environment.

Responsibilities

Transcribe physician orders
Make appointments for tests
Answer patient queries
Handle busy telephone activities
Coordinate and facilitate the efficient flow of patients through the various stages of their visit
Communicate effectively in person or by telephone with internal and external parties
Coordinate the scheduling of patient appointments
Retrieve charts from Health Records
Pull patient clinic lists for the day
Activate patient information in the computer
Perform cross-functional duties, as assigned or requested
Perform other duties consistent with the job classification, as required
Initial scheduling in CNS clinic

Requirements

Completion of Grade XII or recognized equivalent
Minimum of one (1) year related work experience
Previous experience working in a Health care environment is strongly preferred
Previous experience working with the UHN Clinical Desktop applications or other ADT (Admitting, Discharge & Transfer systems) preferred
Working knowledge of computer software applications preferably in a Microsoft Office environment
Demonstrated commitment to client service and satisfaction
Excellent interpersonal and listening skills
Strong communication, organizational, time management and problem-solving skills
Strong judgment/decision making skills
Ability to remain calm and composed when dealing with difficult people or situations
Ability to work efficiently in a high-pressured environment with simultaneous demands
Adheres to confidentiality policy for sensitive patient data and information
Demonstrated ability to work in a team environment and collaborate with others in assisting with the delivery of services
Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.
All applications must be submitted before the posting close date.
A Criminal Record Check may be required of the successful candidate.
Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application.

Skills

Medical terminology
UHN Clinical Desktop applications
ADT (Admitting, Discharge & Transfer systems)
Microsoft Office environment
Client service
Interpersonal skills
Listening skills
Communication skills
Organizational skills
Time management skills
Problem-solving skills
Judgment skills
Decision making skills

Location

Princess Margaret Cancer Centre

Work Type

Permanent Full-Time

Experience Level

Minimum of one (1) year related work experience

Education Level

Grade XII or recognized equivalent
Medical terminology course(s) is an asset

Salary/Compensations

CAD 28.10 - CAD 29.84 - hourly

Benefits

Competitive offer packages
Member of the Healthcare of Ontario Pension Plan (HOOPP)
Close access to Transit and UHN shuttle service
A flexible work environment
Opportunities for development and promotions within a large organization
Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)

About the Company

UHN is Canada’s #1 hospital and the world’s #1 publicly funded hospital.
With 10 sites and more than 44,000 TeamUHN members, UHN consists of Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, The Michener Institute of Education and West Park Healthcare Centre.
As Canada's top research hospital, the scope of biomedical research and complexity of cases at UHN have made it a national and international source for discovery, education and patient care.
UHN has the largest hospital-based research program in Canada, with major research in neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious diseases, genomic medicine and rehabilitation medicine.
UHN is a research hospital affiliated with the University of Toronto.
UHN’s vision is to build A Healthier World and it’s only because of the talented and dedicated people who work here that we are continually bringing that vision closer to reality.
The Princess Margaret Cancer Centre has 12 site groups and 26 specialty clinics, and almost 3,000 staff who see over 400,000 patient visits every year.
Its 800,000 square feet house 130 inpatient beds, 373,000 square feet of research space and 17 radiation treatment machines, making it one of the largest comprehensive cancer treatment facilities in the world and the largest radiation treatment centre in Canada.

Equal Opportunity

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace.
Requests for accommodation can be made at any stage of the recruitment process.
Applicants need to make their requirements known.