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About the Role
Catapult is seeking a driven and results-oriented Renewals Specialist to join our commercial team. This customer-facing role partners with Business Development Managers (BDMs) to engage customers throughout the renewal process, ensuring a world-class experience and driving strong retention outcomes. You will report to the Renewals Manager and collaborate with various internal teams to navigate contracting requirements.
Responsibilities
- Manage the end-to-end renewal process for assigned accounts, owning timelines, coordination, and execution to drive strong retention and renewal outcomes.
- Engage customers at least 120 days before renewal, in coordination with the account's BDM, to understand requirements, set timelines, and address potential obstacles early.
- Prepare accurate renewal quotes, order forms, and contracts in line with Catapult policies.
- Partner with BDMs to identify opportunities for expansion, consolidation, or changes to existing agreements.
- Use CRM and reporting tools to maintain accurate renewal forecasts, track performance and timelines, flag at-risk accounts, and update management on status, risks, and opportunities.
- Coordinate with BDMs, Customer Success, Legal, and Finance to meet customer contracting, procurement, security, and compliance requirements.
- Help build repeatable renewal processes and best practices.
Requirements
- 2+ years of experience in a customer-facing sales, renewals, account management, or revenue role in a fast-paced, competitive environment.
- Demonstrated experience owning deals or commercial outcomes through close, including renewals, expansions, or contract execution, with a track record of strong performance against targets.
- Outstanding verbal and written communication skills, with the ability to present to diverse audiences both internally and externally.
- Strong problem-solving, organization, project management, and negotiation skills.
- Ability to manage multiple concurrent renewals of varying complexity while meeting critical deadlines.
- Talent for building relationships with customers, BDMs, procurement teams, and cross-functional partners.
- Comfort working in a shared-ownership model where the BDM owns the customer relationship.
- Self-motivation and the ability to navigate complex processes and resolve obstacles to renewal execution in an evolving environment.
- All offers of employment are subject to Catapult's positive prehire check.
Skills
- Communication skills
- Interpersonal skills
- Operational excellence
- Deal negotiation
- Product knowledge
- Policy knowledge
- Relationship building
- Problem-solving
- Organization
- Project management
- Negotiation
- CRM usage
- Reporting tools
Location
- Global
Work Type
- Full-time
Experience Level
- 2+ years
About the Company
- Catapult is building the future of sports performance technology, with a mission to Unleash the Potential of every athlete and team on earth.
- Since 2006, our solutions have been leading the way in sports performance software, science, and data.
- We work with over 5,000+ teams around the world, empowering coaches, managers, and trainers in premier teams in the NFL, NBA, NHL, MLS, EPL, AFL, NRL, NCAA and more.
- We provide the information they need to optimize athletes’ health, game-day readiness, and performance, as well as in-game tactics.
- Catapult is a sports technology company that empowers professional teams to make data-driven decisions.
- We deliver health, performance, video, and AI insights from the locker room to competitive environments, ensuring every decision is an opportunity to gain an advantage, sharpen performance, and build lasting success.
- We have amazing people. We promise you’ll work with some of the most ambitious, intelligent people in an exciting industry, and do some of the best work of your life.
- We encourage our people to engage in constructive, open, and honest communication to make Catapult extraordinary.
- We work in a collaborative yet challenging environment to consistently improve our performance, which in turn impacts our customers' performance.
- Our workforce spans more than 32 countries. You'll have the opportunity to work with people from multiple nationalities and cultures, and to build your global awareness.
- We value improvement and development. We are challenging ourselves to continuously grow and become a high-performance company. That means we maintain a growth mindset in everything we do, and our people are always looking for ways to improve. There is an unlimited opportunity to grow, do more, and do better.
- Whether you’re interested in sports or not, you’ll have the satisfaction of knowing your work is supporting some of the most successful teams and athletes on the planet!
Equal Opportunity
- Research shows that while men apply for jobs when they meet an average of 60% of the criteria, women and other marginalized groups tend only to apply when they check every box. So if you have what it takes, but don't meet every single point in our job ad, please still get in touch! We would love to have a chat and see if you could be a great addition to our team. We are building the future of sports performance. Our priority is to find the brightest talent who can add to our team culture, actively contribute, and be excited about what they do.