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About the Role
Fanatics Core is seeking an Engineering Manager to lead the team responsible for Search and Consumer AI. This role will oversee critical functions such as how fans find products, the integration of AI within applications, and the overall customer experience powered by AI. The team focuses on shared capabilities that underpin the entire Fanatics ecosystem.
Responsibilities
- Lead the team to deliver against commitments across Search and Consumer AI, owning delivery plans end to end.
- Set a high bar for reliability, performance, and relevance quality, with observability in place for AI and search services.
- Ensure the team’s work meets Fanatics standards for data governance, security, compliance, and responsible AI.
- Own on-call, incident response, and operational health for the team’s systems.
- Partner with Product and engineering leadership on planning and roadmap building, using technical insight and fan impact to influence priorities.
- Connect day-to-day execution to team strategy and Fanatics business goals.
- Partner with product teams across the ecosystem to embed AI experiences into their surfaces, agreeing on shared ownership, interfaces, and quality bars.
- Guide how LLMs and ML models are evaluated, integrated, and rolled out in production.
- Coordinate across engineers, adjacent teams, and cross-functional partners to drive end-to-end delivery.
- Represent the team’s plans, progress, and risks in planning and review forums.
- Keep the team informed on goals, trade-offs, and decisions, and create space for two-way feedback.
- Hire, onboard, and grow a high-performing team; give candid, timely feedback and invite the same.
- Mentor engineers on craft, ownership, and collaboration, and support their career growth.
- Build team processes (planning, reviews, retros, experimentation) that help the team learn fast and ship reliably.
- Be open to occasional travel to Fanatics offices and other locations for conferences, events, meetings, and team building.
Requirements
- 1-3+ years managing a software engineering team, or significant tech-lead experience with people-leadership responsibilities, delivering complex, high-scale systems.
- Experience in a Java / AWS ecosystem; familiarity with AWS Bedrock or equivalent managed AI services preferred.
- Experience shipping consumer-facing AI/ML or NLP features to production, including integrating LLMs and building the pipelines and evaluation practices that keep them reliable.
- Strong understanding of search, discovery, or relevance systems, including how traditional search and LLM-based approaches complement each other.
- Strong technical judgment and clear, confident communication with engineers, Product partners, and leadership.
- Proven ability to mentor engineers and build a healthy, high-performing team culture.
- Background in customer support AI or embedded consumer AI experiences (assistants, conversational analytics, AI commentary, recommendations).
- Familiarity with Kafka, Airflow, dbt, OpenSearch, Kotlin, and Salesforce.
- Experience building shared platforms consumed by multiple product teams.
Skills
- Search
- Consumer AI
- LLM-powered assistants
- Conversational analytics
- Sentiment analysis
- Predictive troubleshooting
- Embedded AI experiences
- AI commentary
- Recommendations
- Summaries
- In-app assistance
- Native search
- Query understanding
- Relevance and ranking
- Autocomplete
- Personalization
- AI search
- Natural-language search
- Conversational search
- Java
- AWS
- AWS Bedrock
- ML
- NLP
- Kafka
- Airflow
- dbt
- OpenSearch
- Kotlin
- Salesforce
Location
- Remote
- Onsite (occasional travel to Fanatics offices)
Work Type
- Full-time
Experience Level
- Management
- Tech-lead
Salary/Compensations
- $190,000—$237,500 USD
Benefits
- Full-time employment
- Bonus
- Information available at https://benefitsatfanatics.com/
About the Company
- Fanatics is building a leading global digital sports platform, igniting the passions of global sports fans and maximizing presence for hundreds of sports partners globally.
- The company operates across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming.
- Fanatics has an established database of over 100 million global sports fans.
- It has a global partner network with approximately 900 sports properties, including major leagues, player associations, teams, colleges, and retail partners.
- The company also partners with 2,500 athletes and celebrities and has over 2,000 retail locations, including Lids stores.
- Fanatics employs over 22,000 people committed to enhancing the fan experience globally.
Equal Opportunity
- Fanatics will never ask candidates for money, banking information, or other sensitive personal information as part of the interview process. If you receive a suspicious message claiming to be from Fanatics recruiting, please do not respond and report it.