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About the Role
The Room Service & Events Server is responsible for delivering a five-star luxury lifestyle guest service experience through the provision of room service, event service, and food and beverage operations. This role supports various meal services and in-room dining while ensuring exceptional guest satisfaction, operational excellence, and adherence to brand standards.
Responsibilities
- Deliver exceptional room service and event dining experiences while maintaining luxury hospitality standards.
- Serve food and alcoholic and non-alcoholic beverages accurately and professionally across event spaces and guest rooms.
- Prepare service areas and inspect the cleanliness and presentation of china, glassware, silverware, and equipment prior to service.
- Communicate guest requests, dietary requirements, allergies, and special instructions to the kitchen team.
- Set up event spaces, buffet stations, and room service tray tables in accordance with brand standards and event requirements.
- Monitor guest satisfaction, respond to concerns proactively, and provide personalized service that builds guest loyalty.
- Process guest payments accurately while complying with cash handling and credit card procedures.
- Complete opening and closing duties, including cleaning, restocking, equipment storage, and maintaining service areas.
Requirements
- High school diploma or G.E.D. equivalent.
- Minimum of 2 years' related Food & Beverage, banqueting, events, restaurant, or room service experience.
- Strong customer service orientation and guest engagement skills.
- Excellent verbal communication and listening skills.
- Ability to work effectively within a team-oriented environment.
- Knowledge of food and beverage service standards, including responsible alcohol service practices.
- Ability to manage multiple priorities while maintaining attention to detail and service quality.
- Professional appearance, integrity, dependability, and adaptability in a fast-paced environment.
- Ability to stand, walk, lift, carry, bend, and perform physical duties throughout a shift.
- Must have obtained the right to work and live in the UK.
Skills
- Customer service
- Guest engagement
- Verbal communication
- Listening skills
- Teamwork
- Food and beverage service standards
- Responsible alcohol service
- Attention to detail
- Service quality management
- Cash handling
- Credit card procedures
Location
- UK
Work Type
- Part-Time
- Casual
Experience Level
- Minimum of 2 years' related experience
Education Level
- High school diploma or G.E.D. equivalent
Benefits
- Explore by Marriott Bonvoy™ benefits (special room rates, discounts on food and beverage, experiences)
- Paid leave for vacations, sick time, and holidays
- Access to global TakeCare platform for wellbeing activities and resources
- Potential for additional local benefits depending on property and role
About the Company
- EDITION Hotels are stunning microcosms of the world’s top cities featuring the best in service, food, beverage and entertainment.
- As part of the Marriott International family, EDITION offers more than a job; it is an opportunity to do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
- EDITION Hotels combine the visionary genius of boutique hotelier Ian Schrager, the service delivery of a world-class luxury hotel, and the global reach of Marriott International to create an entirely new experience in the world of hospitality.
- The brand targets sophisticated, knowledgeable consumers who understand quality, originality, design, and service excellence.
- Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others.
Equal Opportunity
- Marriott International is dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity.
- We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.
- We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.