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About the Role

The Parking Facility Manager supervises and coordinates the work of ABM Facilities Services employees providing Parking Services. This role assists in overseeing all aspects of parking operations, including staffing, facility management, revenue optimization, and customer service, requiring strong leadership, strategic thinking, and a passion for exceptional service.

Responsibilities

Develop, implement, direct, and support best practices, ABM policies, and standards in quality management, job and site safety programs, and personnel administration.
Promote positive employer/employee/customer relationships and interactions.
Implement employee training and skill enhancement programs.
Provide structured employee disciplinary procedures.
Maintain positive customer relations from property management level up to senior executive level.
Support ABM activities in budget preparation and vendor/contractor oversight.
Manage costs and identify/institute cost savings projects.
Provide ongoing oversight and support for ABM administration, budgetary, and financial procedures, processes, and standards.
Develop, enhance, and submit professional written reports, surveys, and correspondence on a timely basis.
Support and assist in the development of new business opportunities for ABM.
Report daily to ABM Branch Manager and executive levels of the organization.
Interact with various organizational support elements including administrative, human resources, financial, quality control, and safety departments.
Adhere to and enforce location initiatives to optimize parking operations and drive revenue growth.
Ensure performance goals and objectives are met for the parking team, aligning with organizational objectives and client expectations.
Monitor key performance indicators (KPIs) and financial metrics to track progress and identify areas for improvement.
Train a team of parking attendants, valet leads, and support staff, fostering a culture of excellence and accountability.
Provide ongoing coaching and training opportunities to enhance employee skills and performance.
Assist with staffing schedules and assignments to ensure adequate coverage and efficient operation of the parking facility.
Assist in the day-to-day operation of parking facilities, including entrance and exit management, valet, traffic flow optimization, and maintenance activities.
Enforce parking policies, regulations, and safety protocols to ensure compliance by patrons and staff.
Coordinate with maintenance and janitorial teams to address facility maintenance and cleanliness issues promptly.
Audit, review, and enforce parking payment systems, including cash handling procedures, credit card processing, and mobile payment options.
Analyze revenue trends and performance data to identify opportunities for revenue enhancement and cost optimization.
Foster a customer-centric culture and ensure all staff members provide courteous and efficient service to patrons.
Address customer inquiries, complaints, and escalations in a timely and professional manner, striving to exceed expectations.
Implement service improvement initiatives based on customer feedback and satisfaction surveys.
Perform other related duties incidental to the work described herein.
Perform other duties as assigned or requested.

Requirements

Minimum of 2-3 years of experience in parking operations leadership and/or valet operation, preferably in the facility management or hospitality industry.
Strong leadership and team-building skills, with the ability to motivate and empower employees to achieve their full potential.
Excellent analytical and problem-solving abilities, with a track record of driving operational efficiency and performance.
Proficiency in parking management software systems and technology solutions.
Exceptional communication and interpersonal skills, with the ability to interact effectively with clients, employees, and stakeholders at all levels.
Bilingual (English & Spanish) is preferred.

Skills

Leadership
Team-building
Motivation
Employee empowerment
Analytical skills
Problem-solving
Operational efficiency
Performance management
Parking management software
Communication skills
Interpersonal skills
Customer service
Revenue optimization
Staffing
Facility management
Strategic thinking

Experience Level

2-3 years of experience in parking operations leadership and/or valet operation

Salary/Compensations

$65,000-$75,000

Benefits

ABM offers a comprehensive benefits package.

About the Company

ABM (NYSE: ABM) is one of the world's largest providers of integrated facility, engineering, and infrastructure solutions.
Over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.
ABM serves a wide range of market sectors including commercial real estate, aviation, education, mission critical, and manufacturing and distribution.
With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals.
Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world.
ABM: Driving possibility, together.

Equal Opportunity

ABM is an Equal Employment Opportunity (EEO) employer that does not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local law, including disability and protected veteran status.
ABM is committed to working with and providing reasonable accommodation to individuals with disabilities.
ABM participates in the U.S. Department of Homeland Security E-Verify program.
ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military.