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About the Role
We are seeking a Senior Technical Support Analyst to deliver advanced end-user support across our corporate and global operations. You will be a trusted escalation point for complex technical issues and will provide a high standard of support to employees at all levels, including executives. You will help maintain a secure and productive workplace across corporate offices, remote work environments, and operational locations.
Responsibilities
- Provide responsive, discreet, and professional support to employees at all levels, including executives and other high-priority users.
- Own complex incidents involving Windows devices, mobile devices, Microsoft 365, applications, hardware, peripherals, and connectivity.
- Act as a senior escalation point, coordinating with infrastructure, cybersecurity, application teams, and external service providers through resolution.
- Support onboarding, offboarding, workstation deployments, device refreshes, and access requirements.
- Provide advanced support for Outlook, Teams, OneDrive, SharePoint, Microsoft Office, Microsoft Intune, and Microsoft Entra ID.
- Support Microsoft Teams Rooms and other meeting-room technologies, including displays, cameras, microphones, audio systems, and conferencing peripherals.
- Support printers, multifunction devices, laptops, docking stations, monitors, mobile devices, and related workplace technology.
- Diagnose LAN, Wi-Fi, VPN, internet, DNS, DHCP, and network-access issues affecting users and office devices.
- Apply corporate security standards for endpoint configuration, device compliance, identity and access, MFA, Conditional Access, patching, and vulnerability remediation.
- Recognize and escalate suspected phishing, malware, account compromise, or other cybersecurity incidents, and support containment and remediation activities.
- Provide remote support to users globally and collaborate with site-based IT resources, contributing to site support where applicable.
- Maintain accurate incidents, service requests, technical procedures, and knowledge articles in the IT service management platform.
- Mentor other support team members, identify recurring issues, and recommend practical improvements to tools, standards, and processes.
- Contribute to technology rollouts, office and site mobilizations, hardware lifecycle activities, and IT projects; travel occasionally when required.
Requirements
- Diploma or degree in Information Technology, Computer Science, or a related discipline, or equivalent practical experience.
- Typically 5+ years of corporate end-user, desktop, or technical support experience, including executive or VIP support.
- Strong experience with Windows, Microsoft 365, Teams, OneDrive, SharePoint, Microsoft Intune, and Microsoft Entra ID.
- Strong knowledge of laptops, mobile devices, printers, meeting-room systems, and corporate workplace technology.
- Strong networking fundamentals, including TCP/IP, Wi-Fi, DNS, DHCP, VPN, and structured troubleshooting.
- Practical knowledge of endpoint security, identity security, MFA, Conditional Access, patching, and security incident escalation.
- Experience supporting users across multiple offices, countries, or time zones is an asset.
- Microsoft 365 Certified: Endpoint Administrator Associate, CompTIA Network+, CompTIA Security+, or equivalent experience is an asset.
- Excellent customer service, communication, and stakeholder-management skills.
- Sound judgment, professionalism, and discretion when supporting executives or handling confidential information.
- Strong ownership, prioritization, analytical thinking, and follow-through.
- Ability to explain technical issues clearly to non-technical users and remain effective under pressure.
- A collaborative, security-conscious, and continuous-improvement mindset.
Skills
- Windows
- Microsoft 365
- Teams
- OneDrive
- SharePoint
- Microsoft Intune
- Microsoft Entra ID
- Outlook
- TCP/IP
- Wi-Fi
- DNS
- DHCP
- VPN
- MFA
- Conditional Access
- Endpoint security
- Identity security
- Customer service
- Communication
- Stakeholder management
- Analytical thinking
Location
- Toronto, ON
Work Type
- Hybrid
Experience Level
- Senior
- 5+ years
Education Level
- Diploma or degree in Information Technology, Computer Science, or a related discipline, or equivalent practical experience.
Salary/Compensations
- Compensation and benefits details will be discussed during the interview process.
Benefits
- Competitive compensation and benefits package.
About the Company
- Blue Moon Metals Inc. is a publicly traded metals and mining company advancing a global portfolio of mineral development and operating projects.
- As the company grows its corporate, project, and remote site operations, the IT & Cybersecurity team is building the internal capability required to protect both enterprise IT and operational technology (OT) environments across the business.
Equal Opportunity
- We are committed to diversity and inclusivity in our hiring practices and encourage applications from all qualified individuals.
- We thank all applicants for their interest; only those selected for an interview will be contacted.