Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this Bilingual Customer Service Experience Representative role.
Rezi rewrites your resume against Aviso Wealth's job description. Free.
Tailor your resume to this Bilingual Customer Service Experience Representative role.
Rezi rewrites your resume against Aviso Wealth's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Bilingual Customer Service Experience Representative posting at Aviso Wealth — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Bilingual Customer Service Experience Representative posting at Aviso Wealth — free, in seconds.
About the Role
We are looking for a Bilingual Customer Service Experience Representative to join our Contact Centre team. This role is responsible for ensuring our customers receive exceptional service from knowledgeable, passionate people. We aim to be the best service experience in the world.
Responsibilities
- Respond to inquiries via telephone, email, or chat on our products and services in an efficient, compliant, courteous, and professional manner
- Provide exceptional customer experience, take initiative to find creative solutions that make each customer’s experience feel personal
- Act as the primary contact with the client with respect to the resolution of problems and complaints with deep empathy and a solution-focused outlook
- Drive continuous improvement by identifying, suggesting and actively participating in process improvement
- Understand and apply department operating policies and procedures
Requirements
- Must have over a year of experience in a customer-facing role
- Experience in an inbound Contact Centre and/or retail store is preferred
- Experience supporting business to business to consumer (B2B2C) is a plus
- Experience in a digital company is a plus
- Must be technically savvy and comfortable using computers and other technology
- Ability to adapt to changing hours and schedules is important
Skills
- Fluent communication skills in English
- Bilingual skills in French are an asset
Location
- Toronto
- Vancouver
- Montreal
- Winnipeg
Work Type
- Full-time
Experience Level
- Entry Level
- Mid Level
Education Level
- Post-secondary education is not required but preferred in financial administration or services
- Completion of the Investment Funds Course (IFIC) or the Canadian Securities Course (CSC) is a plus
Salary/Compensations
- $52,000 - $60,000 CAD annually
Benefits
- Competitive compensation package
- Excellent health, dental and insurance benefits
- Generous vacation time
- Fitness benefit
- Parental leave top-up options
- Matching contributions to our retirement program
- Commitment to continuous improvement through learning & development
- Education assistance program
- Regular social events
About the Company
- Aviso is a leading wealth management and investment services provider for the Canadian financial industry.
- We have approximately $145 billion in total assets under administration and management, and over 1,000 employees.
- We are building a comprehensive, technology-enabled, client-centric wealth services ecosystem.
- Our clients include our partners, advisors, and investors.
- We are a trusted partner for nearly all credit unions across Canada, in addition to a wide range of portfolio managers, investment dealers, insurance and trust companies, and introducing brokers.
- Our investment dealer and mutual fund dealer and our insurance services support thousands of investment advisors.
- Our asset manager, NEI Investments, specializes in investing responsibly.
- Our online brokerage, Qtrade Direct Investing®, empowers self-directed investors.
- Our fully automated investing service, Qtrade Guided Portfolios®, serves investors who prefer a hands-off approach.
- Aviso Correspondent Partners provides custodial and carrying broker services to a wide range of firms.
- We have offices in Toronto, Vancouver, Montreal, and Winnipeg.
- Aviso is backed by the collective strength of our owners: the credit union Centrals, Co-operators/CUMIS, and Desjardins.
- A career with Aviso means being part of a group of talented, energetic professionals who live their values every day, and belonging to an organization dedicated to your success and career development.
Equal Opportunity
- Aviso welcomes and encourages applications from all qualified individuals including persons with disabilities.
- If you require an accommodation, we will work with you to meet your needs in all stages of the hiring process.