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About the Role

As a Community Manager on our Marketing Team, you will be the voice, ears, and heartbeat of Cover Genius across our digital landscape. You will actively shape our community strategy, optimize our platform presence, and bridge the gap between our marketing and Customer Success (CS) teams. You will also partner with our Talent team, owning our Glassdoor presence and helping shape the social calendar and strategy for employer brand and recruitment marketing content.

Responsibilities

Manage day-to-day operations and publishing across core channels (LinkedIn, X, Facebook, Instagram, Glassdoor).
Proactively monitor comments, mentions, and DMs to foster active, brand-aligned conversations with followers and industry peers.
Act as the primary point of contact for customer inquiries and complaints on social channels.
Partner with the Customer Success team to quickly resolve customer issues, and collaborate with the Communications team to triage potential PR risks.
Monitor and engage on peer-review and community platforms like Reddit, TrustRadius, and G2.
Continually audit and update profiles to keep visual branding, messaging, and our value proposition consistent and cutting-edge.
Execute data-driven strategies to expand our reach, improve engagement rates, and leverage new formats or platforms.
Analyze and report monthly on community growth metrics, sentiment, and response times to optimize performance.
Manage the Glassdoor profile, coordinate with the Talent team on sensitive reviews, and track rating trends.
Partner with the Talent team to build a recruitment content calendar (employee spotlights, culture content, open roles) and drive employee advocacy initiatives.

Requirements

3-5 years in community management or social media marketing, ideally within B2B tech, SaaS, or InsurTech/FinTech.
Hands-on experience managing brand accounts across LinkedIn, X, Facebook, and Instagram, plus familiarity with Reddit, G2, and TrustRadius.
Exceptional copywriting and editing skills with the ability to write empathetically and maintain a consistent brand voice.
Proven experience partnering with Customer Success or Support teams to smoothly resolve customer issues.
Familiarity with social media management and listening tools (e.g., Sprout Social, Hootsuite, HubSpot).
Prior exposure to recruitment marketing, employee advocacy, or Glassdoor management is highly valued.
Bachelor’s degree in Marketing, Communications, or a related field.
Willing to commute to our Sydney office.
Exceptional judgment and resourcefulness to diagnose community issues on the fly and implement swift solutions before they become PR risks.
Ability to navigate sensitive customer complaints with patience and tact, turning frustrated users into brand advocates.
A natural bridge-builder who can seamlessly align Marketing, Customer Success, and Talent teams to ensure a unified brand experience.
A curious, adaptable mindset with a constant pulse on internet culture, emerging platforms, and digital trends.

Skills

Community Management
Social Media Marketing
B2B Tech
SaaS
InsurTech
FinTech
LinkedIn
X
Facebook
Instagram
Reddit
G2
TrustRadius
Copywriting
Editing
Brand Voice
Customer Success
Customer Support
Sprout Social
Hootsuite
HubSpot
Employer Branding
Recruitment Marketing
Employee Advocacy
Glassdoor Management

Location

Sydney

Work Type

Hybrid

Experience Level

Specialist
3-5 years

Education Level

Bachelor’s degree in Marketing, Communications, or a related field

Benefits

Flexible Work Environment

About the Company

Cover Genius is the global infrastructure for embedded protection. Active in over 60 countries and all 50 US States, we protect the customers of the world’s largest digital companies, including Klarna, Revolut, Stripe, Priceline, Agoda, http://booking.comBooking.com [http://Booking.com], Turkish Airlines, Tongcheng Travel, eBay, and Uber, with seamless, end-to-end experiences. Cover Genius has protected more than 73M customers globally across 240M policies with USD $3.2BN in gross written sales.
Coming off a stellar year with 40% YoY revenue growth and a recent $100M capital raise [https://covergenius.com/company/news/cover-genius-raises-100m-backed-by-vista-credit-partners/], putting our valuation at $1.9BN, we are accelerating into our next phase of growth. As part of our team, you’ll help drive our AI-first roadmap, developing hyper-personalization engines, agentic distribution, and automated claims infrastructure, while building the scalable technology powering the fast-growing $70B embedded protection market.
Our people are: Accountable, customer-obsessed, collaborative, driven
Our people are not: Passive, defensive, siloed, hesitant
At Cover Genius, we create magic by turning the archaic into the extraordinary. We take one of the world’s oldest and most complex industries and reinvent it with world-class technology. Cover Genius doesn’t just disrupt legacy insurance; we make the impossible feel effortless.
Our operating principles guide our mission: Make today matter, Act with accountability, Grow together, Inspire Each Other, Champion Our Customers.

Equal Opportunity

Cover Genius promotes diversity and inclusivity. We don't tolerate discrimination, demeaning treatment of anyone, or harassment due to race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other legally protected status.