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About the Role
The Account Manager will own the post-close client relationship for WSG's existing account portfolio, focusing on client retention, satisfaction, and revenue expansion through strategic account oversight and proactive service management.
Responsibilities
- Serve as the strategic point of contact for assigned client accounts post-implementation.
- Work closely with operating partners on account service delivery.
- Conduct regular client check-ins, QBRs/MBRs, and annual joint planning.
- Proactively identify and address service issues.
- Create strategic solutions to client needs.
- Manage contract renewals end-to-end.
- Serve as internal advocate for the client, escalating delivery issues.
- Attend and follow up on industry events and conferences.
- Conduct client meetings and prepare presentations/communications.
- Conduct Joint Business Planning with assigned clients.
- Identify upsell and cross-sell opportunities within the existing account base.
- Partner with BDMs on expansion proposals for high-growth accounts.
- Engage Sales Ops Analyst on pricing validation for renewal and expansion deals.
- Track and report expansion pipeline alongside retention risk.
- Maintain accurate and current account data across all WSG systems.
- Review, design, deliver and present account performance reports.
- Partner with Sales Operations Coordinator on account data hygiene, work order updates, and field reporting.
- Flag NTE issues, invoice discrepancies, and PO gaps promptly.
- Assist finance as needed with AR items, outstanding balances and client communication.
- Participate in internal onboarding and rollout meetings for newly closed accounts.
- Participate in special projects or initiatives as assigned.
- Adapt to changing priorities to support department and organizational goals.
- Support cross-functional initiatives to improve processes, efficiency, or team outcomes.
Requirements
- 3–5 years account management or client success experience in B2B services or facilities management.
- Proven track record of retaining and growing an assigned book of business.
- Strong client communication and relationship-building skills.
- Comfort managing contract negotiations and renewal discussions.
- CRM proficiency required.
Skills
- Account Management
- Client Success
- B2B Services
- Facilities Management
- Relationship Building
- Contract Negotiation
- CRM Proficiency
Location
- North America
Work Type
- Full-time
- Hybrid
Experience Level
- Mid-level
Education Level
- Bachelor's degree preferred
About the Company
- W Services Group represents a team of subject matter experts in cleaning, construction, and emergency response services.
- Our quality focused employees and contract partners successfully develop, implement, and manage projects and programs for multi-site groups across North America.
- We have earned a reputation of being a high value provider and are best known for truly partnering with our clients in a highly collaborative environment.
- Our structure is designed around our clients and is focused on being highly collaborative through market teams across all departments.
- Our personnel are empowered to make decisions and resolve issues in order to achieve a high level of client satisfaction in a rapidly changing environment.
- We are founded on the principles of a family business environment where the standard is to care, listen, respect, and trust one another.
- We believe the successful growth of our company depends on the teamwork and commitment of our employees to deliver the best service and value for our customers.
Equal Opportunity
- W Services Group, LLC. provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without discrimination or harassment on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, citizenship, veteran status, genetic information, or any other characteristic protected by law.