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About the Role
Join The Crown Estate in shaping the future of document and information management across one of the UK's most diverse property portfolios. You will play a key role in modernising how critical business information is organised, governed, and accessed, leading the transformation of document management practices to ensure colleagues can easily find, trust, and use the information they need.
Responsibilities
- Lead the redesign and improvement of document structures, libraries, and controls across the business.
- Develop practical standards for document ownership, classification, metadata, retention, and lifecycle management.
- Drive improvements in SharePoint and Microsoft 365 environments to make information easier to manage, retrieve, and govern.
- Support the transformation of priority document areas, beginning with legal agreements and extending across other critical business records.
- Collaborate with Legal, Asset Management, Digital, and Operational teams to establish consistent document management practices.
- Apply structured information management principles, including BIM-aligned classification approaches where appropriate.
- Identify opportunities to leverage automation, AI-enabled search, and digital solutions to improve efficiency and user experience.
- Develop governance frameworks, KPIs, and reporting to drive compliance, adoption, and continuous improvement.
Requirements
- Experience in document management, document control, or records management within a digital environment.
- Strong understanding of metadata, classification, naming conventions, security, version control, and information retrieval.
- Experience translating business requirements into practical policies, standards, and processes.
- Hands-on experience with Microsoft 365, SharePoint, or comparable document management platforms.
- Excellent stakeholder management, communication, and guidance-writing skills.
- Experience working within a Public Records Act governed environment.
Skills
- Document management
- Document control
- Records management
- Metadata
- Classification
- Naming conventions
- Security
- Version control
- Information retrieval
- Microsoft 365
- SharePoint
- Stakeholder management
- Communication
- Guidance writing
- Public Records Act
- BIM
- ISO 19650
- Ontologies
- Structured asset information
- Retention schedules
- Taxonomy design
- Information governance frameworks
Location
- UK
Work Type
- Flexible working
Experience Level
- Subject matter expert
Education Level
- Relevant professional qualifications such as IRMS, AIIM or BIM Information Management certifications.
Salary/Compensations
- Competitive salary
Benefits
- Pension
- Performance related bonus
- Flexible working
- Market leading family policies
- Shopping discounts in the West End
- Private healthcare
- Life and critical illness cover
- 28 days holiday with the option to buy more
About the Company
- At The Crown Estate, we're creating brilliant places for customers, communities and nature to thrive.
- This is an opportunity to make a lasting impact on how information supports decision-making across a nationally significant property portfolio.
- You'll influence the future of digital information management while working alongside passionate colleagues committed to operational excellence, sustainability and innovation.
Equal Opportunity
- We are a proud disability confident employer and operate the offer of interview scheme Disability Confident employer scheme - GOV.UK (www.gov.uk).
- We are happy to offer alternative application methods or formats and can be flexible on our process to enable you to have the best opportunity.
- If you have any questions about our recruitment process or would like to talk about adjustments, please contact us directly.