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About the Role
The Product Manager is responsible for identifying and prioritizing valuable product opportunities within a defined customer segment. This role focuses on customer discovery, product strategy, and adoption, ensuring product investments align with customer needs and commercial priorities.
Responsibilities
- Lead customer and market discovery, including customer interviews, workflow analysis, and market research.
- Identify recurring patterns across customers to uncover product opportunities.
- Define and evolve product direction in alignment with commercial goals.
- Prioritize opportunities based on customer value, commercial impact, and scalability.
- Ensure product initiatives address systemic problems rather than bespoke client requests.
- Translate validated opportunities into product initiatives with Product Owners and Engineering.
- Partner with Sales and Customer Success to articulate product value.
- Support key customer conversations requiring product expertise.
- Ensure new capabilities are designed to drive adoption.
- Use customer feedback and market signals to refine product priorities.
- Collaborate with Product Owners to translate insights into effective product solutions.
- Provide clear context to Engineering teams about problems and intended value.
- Align product evolution with customer needs through collaboration with Sales, Customer Success, and Delivery teams.
Requirements
- 4+ years of experience in Product Management, Product Strategy, or a similar role.
- Experience working in B2B SaaS.
- Experience conducting customer discovery and translating insights into product opportunities.
- Experience working with complex software products and engineering teams.
- Strong analytical thinking and problem framing skills.
- Excellent communication and stakeholder management skills.
- Experience in financial services, fraud prevention, or enterprise SaaS (highly desirable).
- Experience working in regulated industries such as banking or insurance (highly desirable).
- Experience collaborating closely with sales or customer success teams (highly desirable).
- Experience shaping product propositions or go-to-market strategies (highly desirable).
Skills
- Customer discovery
- Product strategy
- Product adoption
- Customer interviews
- Workflow analysis
- Market research
- Analytical thinking
- Problem framing
- Communication
- Stakeholder management
- Product proposition development
- Go-to-market strategy
Experience Level
- 4+ years
About the Company
- Synectics Solutions develops software to prevent fraud and financial crime, used by leading banks, insurers, and financial institutions.
- The company has over 25 years of experience in building complex data-driven software products.
- The company is growing and strengthening its product organization to be more customer and market-led.