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About the Role

This position is responsible for noise management office functions, including responding to community concerns about Toronto Pearson operations through various communication channels. The Senior Noise Management Officer will develop content for communication materials and identify opportunities for improvement to the Noise Management Program and Action Plan.

Responsibilities

Maintain and ensure the accuracy of data collected by the Aircraft Noise and Operations Monitoring System (ANOMS) while providing oversight to noise monitoring terminals.
Assist with maintenance, troubleshooting, and beta testing of systems; report breakdowns and investigate probable causes of noise monitor system malfunctions.
Maintain relationships with noise system service providers and sub-consultants.
Acquire and maintain up-to-date geographical information for flight tracking and train staff in the tracking system.
Track and investigate community questions and concerns using the ANOMS system and other data sources.
Investigate and respond to public complaints efficiently and professionally.
Manage, research, analyze, and interpret noise data and noise complaints related to aircraft and airport operations.
Identify trends in resident complaints and make recommendations for follow-up on potential issues, outreach opportunities, and enforcement actions.
Develop and produce data reports (weekly, monthly, quarterly, annual) for the public, Noise Management Forums, management, and the Board regarding airport operations and noise complaints.
Regularly develop content (web, FAQs, outreach collaterals) to improve communication, awareness, and education of airport operations.
Collect, interpret, and report noise data from fixed and portable monitors.
Prepare studies, reports, and statistical analyses of airport operations, noise, and complaint data, and make presentations at relevant forums and meetings.
Lead responses to information requests, advise officials, community groups, and the public, and conduct formal presentations.
Identify community impacts of maintenance and operational changes and develop public advisories.
Participate in public meetings, open houses, and public consultations.
Represent Community Relations on construction coordination committees.
Develop work plans for students covering orientation, training, cross-training, daily tasks, and project management.
Provide on-the-job training and coaching.

Requirements

Experience in aviation, airport operations, air transportation industry management, or noise management, noise abatement procedures, and noise monitoring systems.
Minimum of 2 years' experience managing diverse communities, community groups, public complaint processes, and community engagement programming.
Ability to understand technical information related to aircraft operations, air traffic control, and airport operations; ability to recognize aircraft types.
Provincial Driver’s License.
Ability to acquire and retain Transportation Security Clearance.

Skills

Ability to develop and deliver work plans that achieve program objectives, including aviation-related presentations.
Ability to adhere to airport security and safety requirements.
Knowledge of data collection and assessment metrics.
Excellent research, writing, and analytical skills.
Adept at understanding complex technical information and simplifying it for diverse audiences.
Excellent engagement capability to handle volatile and emotionally charged situations with tact and empathy.
Excellent oral and written communication skills.
Background in conflict resolution and negotiation.
Experience and knowledge of Geographic Information System (GIS).
Advanced analytical and digital literacy, including word processing, spreadsheets (intermediate Excel), and databases for Windows.
Knowledge of noise operating restrictions, noise abatement procedures, noise monitoring systems, and principles of land use related to Noise Exposure Forecasts and Projections.
Knowledge of the properties of sound, principles of sound propagation, and the effects of environmental and physical factors.
Knowledge of the principles of flight and related operational and safety principles.
Knowledge and understanding of Environmental Impact Statements, Environmental Assessments, and land use compatibility.
Knowledge and understanding of the Aircraft Noise & Emission Committee.

Location

Toronto Pearson

Work Type

Full-time
Unionized

Experience Level

Senior

Education Level

Post-Secondary degree or diploma in Aviation Management or Communications/Public Relations (asset)
Equivalent education and work experience

Salary/Compensations

$44.26 per hour based on a 37.5-hour work week

Benefits

Retirement planning
Comprehensive group health benefits
Employee Assistance Program (EAP)
Paid leave
Education and training
Recognition and rewards programs

About the Company

The Greater Toronto Airports Authority (GTAA) is working to make Toronto Pearson, Canada’s leading global hub airport, a global leader in airport performance, customer care, and sustainability.
Approximately 2,100 GTAA employees are innovating to create a next-generation airport, striving for an uplifting, safe, and efficient passenger experience while championing community prosperity and aviation partnerships.
The GTAA aims to put the joy back into travel and make Toronto Pearson the chosen place to fly and work.

Equal Opportunity

The GTAA is committed to Employment Equity and maintaining a diverse, equitable, and inclusive workplace where everyone can thrive.