Resident Service Coordinator/Leasing Consultant- Affordable Community
Atlantic Pacific Companies · Austin, TX, US
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About the Role
Atlantic Pacific Companies is seeking an experienced and highly motivated Resident Service Coordinator/Leasing Consultant for The Studio at ThinkEast, an affordable housing community in Austin, TX.
Responsibilities
- Answer telephones and provide leasing information.
- Schedule appointments for tours.
- Take maintenance requests.
- Assist residents with needs.
- Welcome and show prospective residents the property.
- Explain the application process.
- Prepare move-in packets upon application approval.
- Review and explain community policies, lease terms, and move-in inventory to residents, adhering to HUD and LIHTC programs.
- Conduct move-in inspections with residents and ensure key release upon signature.
- Handle resident service requests and concerns.
- Type and deliver community and resident letters with manager approval.
- Ensure proper application screening, lease agreement review, and accurate, timely collection of fees and rents according to HUD/LIHTC regulations.
- Maintain a neat and clean office environment.
- Follow up on work orders.
Requirements
- High School Diploma and one to two years of related experience and/or training in residential services, customer service, or sales, or an equivalent combination of education and experience.
- One year of LIHTC/Affordable housing experience.
- Previous experience with marketing, sales, and customer service.
- Experience with Bluemoon, Yieldstart preferred.
- Onsite or Yardi (CRM, Voyager, P2P) required.
- Proficient in computer software including Microsoft Office (Excel, Word, and Outlook).
- Ability to cover leasing office on weekend shifts as needed.
Skills
- Leasing
- Customer Service
- Sales
- Marketing
- Microsoft Office
- Bluemoon
- Yieldstart
- Onsite
- Yardi
Location
- Austin, TX
Work Type
- Full-Time
Experience Level
- 1-2 years related experience
- 1 year LIHTC/Affordable housing experience
Education Level
- High School Diploma
About the Company
- Atlantic Pacific Companies is a dynamic industry leader with a growing and diverse portfolio of properties throughout Florida, Georgia, Texas, California, North Carolina, and Washington, D.C.
- Atlantic Pacific Companies is a drug-free workplace.
Equal Opportunity
- We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.