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About the Role

Join Scott Dunn Private as a Private Travel Manager, serving as the trusted travel advisor for high-value members. This relationship-driven sales role focuses on creating hyper-personalized luxury travel experiences and driving business growth through proactive outreach and consultative selling. You will be the dedicated point of contact throughout the travel journey, building long-term relationships and delivering exceptional service.

Responsibilities

Build and grow a portfolio of Scott Dunn Private members through proactive outreach, relationship management, and personalized engagement.
Deliver a high volume of personalized outbound calls, emails, and in-person meetings to activate prospects and reengage members.
Convert member interest into enquiries, quotations, and confirmed bookings.
Achieve individual sales targets including booking volume, total travel value (TTV), gross profit, and average booking value.
Develop and execute annual outreach and engagement plans for members and prospects.
Partner with Marketing and global teams to identify new business opportunities, partnerships, events, and sponsorship initiatives.
Increase member retention, booking frequency, and annual spend through strategic relationship management.
Design and present highly tailored luxury travel itineraries aligned to member preferences, interests, and aspirations.
Take ownership of the end-to-end sales and booking process for member travel within destination expertise areas.
Collaborate with destination experts and destination managers to deliver exceptional travel experiences and memorable moments.
Proactively plan and map members' annual travel portfolios to identify future travel opportunities.
Act as the dedicated point of contact for members before, during, and after every trip.
Develop and maintain personalized communication plans for each member.
Accurately capture and update member preferences and profile information within company systems.
Resolve member concerns and complaints promptly while coordinating appropriate recovery solutions.
Partner with Guest Relations, Travel Consultants, SDP Assistants, and Sales Support teams to deliver exceptional member experiences.
Ensure accurate and timely completion of all travel documentation.
Support members throughout their travel journey, including coordination with out-of-hours coverage as required.
Contribute to a safe, inclusive, and accessible work environment where all employees feel welcomed, respected, and supported to thrive.

Requirements

Extensive luxury travel sales experience with a proven record of meeting and exceeding revenue targets.
Demonstrated success building and managing long-term, high-value client relationships.
Experience working with ultra-high-net-worth individuals and understanding their unique expectations.
Strong consultative sales skills with the ability to balance commercial goals and exceptional service delivery.
Excellent interpersonal, communication, presentation, and relationship-building skills.
Articulate, confident, and professional communication style.
Strong organizational and time management skills with the ability to manage multiple priorities simultaneously.
Extensive global destination knowledge and passion for luxury travel.
Experience creating bespoke travel itineraries and delivering personalized travel solutions.
Ability to collaborate effectively with cross-functional teams.
Comfortable conducting in-person meetings and client engagement activities.
Ability to work in a hybrid environment with a minimum of three days per week in office.

Skills

Luxury travel sales
Relationship management
Consultative selling
Interpersonal skills
Communication skills
Presentation skills
Organizational skills
Time management
Global destination knowledge
Itinerary creation
Client engagement

Location

New York, New York

Work Type

Hybrid

Experience Level

Extensive luxury travel sales experience
Proven record of meeting and exceeding revenue targets
Experience working with ultra-high-net-worth individuals

Salary/Compensations

$80,000.00 plus commission/incentive earnings

Benefits

Up to 15 vacation days (increasing to 20 after 2 years)
5 sick days
3 personal days
1 Diversity Day
1 Volunteer Day
9 recognized holidays
Travel perks/discounts
Health & Wellness Programs
Employee Financial Wellness Services
National/International Award Nights and Conferences
Medical, dental, vision, gender affirming care, and fertility care
Hospital indemnity, AD&D, critical illness, long-term and short-term disability insurance
Flexible Spending Accounts
Employee Assistance Program
401k program with partial match
Tuition Reimbursement Program
Employee Share Plan
Global career opportunities

About the Company

Scott Dunn, part of Flight Centre Travel Group (FCTG), is a luxury travel operator dedicated to creating unforgettable, tailor-made vacations for guests.
Founded in 1986, Scott Dunn has earned a reputation for delivering impeccable service, insider knowledge, and unique travel insights.
The team shares a deep love for travel and a commitment to exceeding guest expectations.
FCTG is renowned internationally for having amazing perks and an even better culture.
FCTG is strongly committed to supporting every single employee in their professional and personal development.
FCTG's Corporate Social Responsibility program supports nominated charities through volunteering and fundraising.

Equal Opportunity

Flight Centre Travel Group USA’s promise is to provide an environment with equality of respect, dignity and opportunity for all our employees.
We value an inclusive and supportive workplace which truly reflects the diversity of our society.
We are an affirmative action and equal opportunity employer committed to providing a barrier-free pathway throughout our recruitment process.
We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible.