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About the Role

As a Forward Deployed Engineer (FDE), you will help clients accelerate their adoption of Agentic AI using Salesforce Agentforce and Data Cloud. You will combine deep Salesforce platform knowledge, business process expertise, solution architecture, and hands-on AI implementation to translate complex business challenges into scalable, production-ready agentic solutions. You will work directly with clients to identify high-value AI opportunities, design intelligent agent workflows, and build and validate Agentforce solutions that drive measurable business outcomes.

Responsibilities

Partner with business and technology stakeholders to identify and prioritize Agentforce use cases.
Lead discovery workshops to understand business processes, pain points, and automation opportunities.
Translate business requirements into agentic workflows, functional designs, and implementation roadmaps.
Define measurable business outcomes and success criteria for AI deployments.
Design, configure, and deploy Salesforce Agentforce solutions.
Build and configure agents, topics, instructions, actions, and orchestration workflows.
Leverage Salesforce Flow, Apex, APIs, and platform capabilities to enable agent actions.
Develop rapid prototypes and proofs of concept to demonstrate business value.
Partner with technical architects and developers on complex integrations and solution architecture.
Leverage Salesforce Data Cloud / Data 360 to support grounded and context-aware AI agents.
Understand data ingestion, harmonization, identity resolution, and retrieval patterns.
Support integration between Agentforce, Salesforce Clouds, and enterprise systems.
Ensure agents have access to relevant, trusted enterprise data while respecting security and governance requirements.
Serve as a client-facing FDE throughout discovery, design, implementation, and deployment.
Lead Agile delivery activities, backlog prioritization, sprint planning, and stakeholder alignment.
Coordinate cross-functional teams to deliver Agentforce solutions.
Establish testing, evaluation, monitoring, and continuous-improvement practices for AI agents.
Mentor junior team members and contribute to reusable FDE delivery assets.
Define KPIs to measure agent effectiveness, adoption, accuracy, task completion, and business impact.
Identify opportunities to scale successful agentic solutions across business functions.
Help clients transition from isolated AI pilots to enterprise-scale Agentforce adoption.

Requirements

Minimum of 4 years of experience of Salesforce implementation experience.
Minimum of 3 years of experience leading client discovery, requirements gathering, and solution delivery.
Minimum of 3 years of experience with Salesforce Flow, APIs, and enterprise integrations.
Minimum of 1 year of experience of demonstrated hands-on Agentforce configuration and agent-building capability, with working knowledge of Data Cloud / Data 360 concepts and Salesforce data models
Minimum of 1 year of experience of designing and demonstrating at least one end-to-end Agentforce use case.
A Bachelor’s degree or equivalent (minimum 12 years) work experience. (If Associate’s Degree, must have minimum 6 years’ work experience).
Certified in Salesforce Agentforce Specialist and Salesforce Data Cloud Consultant / Data 360 Consultant
Salesforce Sales Cloud, Service Cloud, or Field Service experience.
Experience with enterprise data integration and business process transformation.
Strong executive communication and stakeholder management skills

Skills

Salesforce Agentforce
Data Cloud
Agentic AI
Salesforce platform knowledge
Business process expertise
Solution architecture
AI implementation
Salesforce Flow
Apex
APIs
Data ingestion
Harmonization
Identity resolution
Retrieval patterns
Agile delivery
Backlog prioritization
Sprint planning
Testing
Evaluation
Monitoring
Continuous improvement
Salesforce Sales Cloud
Salesforce Service Cloud
Salesforce Field Service
Enterprise data integration
Business process transformation
Executive communication
Stakeholder management

Experience Level

Associate Manager

Education Level

Bachelor's degree or equivalent (minimum 12 years) work experience
Associate's Degree with minimum 6 years' work experience

Salary/Compensations

California $73,800 to $218,800
Colorado $73,800 to $189,000
Connecticut $73,800 to $189,000
District of Columbia $78,500 to $201,300
Illinois $68,300 to $189,000
Maine $62,800 to $161,000
Maryland $73,800 to $189,000
Massachusetts $73,800 to $201,300
Minnesota $73,800 to $189,000
New York $68,300 to $218,800
New Jersey $78,500 to $218,800
Ohio $68,300 to $175,000
Virginia $68,300 to $201,300
Washington $80,200 to $201,300

Benefits

Medical, dental, vision, life, and long-term disability coverage
401(k) plan
Bonus opportunities
Paid holidays
Paid time off

About the Company

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale.
We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries.
Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships.
We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability.
Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships.
We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
Visit us at www.accenture.com

Equal Opportunity

We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization.
As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.
Inclusion and diversity are fundamental to our culture and core values.
Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities.
Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed.
We believe that no one should be discriminated against because of their differences.
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law.
Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities.
Accenture is committed to providing veteran employment opportunities to our service men and women.